Senior Night Manager

The Westin London City; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Employee rates for Hilton & 4C Hotels

F&B discounts up to 50%

Birthday bonus (£50 or 1 day holiday)

Perkbox access for deals

Healthcare plans

Referral program

Cycle to work scheme

Pension scheme

Uniform & meals provided

Learning & development opportunities

Recognition awards program

Job summary

Canopy by Hilton London City is seeking a Senior Night Manager to oversee overnight operations, safety, and guest service. You will report to the Front of House Manager and ensure that night audit tasks are completed in line with brand standards.

Ideal candidates have Hilton experience, strong leadership, and a proven ability to motivate teams, manage budgets, and maintain high service levels in a demanding environment.

Qualifications

• Senior Night Manager with Hilton Hotels experience
• At least 2 years in upscale hotel environment
• Knowledge of PeP PMS is highly desirable
• Hotel opening experience is highly desirable

Responsibilities

• Oversee overnight hotel operations across departments
• Ensure guest safety and brand standards compliance
• Lead night audit processes as required by Canopy by Hilton
• Manage departmental budget and productivity targets
• Ensure teams are trained and adhere to health and safety policies
• Drive guest satisfaction and financial performance of the department

Skills

Leadership

Decision-making

Team motivation

Customer service

Conflict resolution

Education

Experience in Hilton Hotels

Tools

PeP PMS

Job description

Senior Night Manager at Canopy by Hilton London City

We have an exciting opportunity for an experienced Senior Night Manager to join the team at Canopy by Hilton London City.

Reporting to theFrontofHouse Manager, you will be fully responsible for theHotel`s operation.

About the role

Reporting to the FrontofHouse Manager, you will ensure the smooth and efficient running of the hotel overnight and be responsible for thesafety of our guests and business,attend toall guests needswhile ensurethat the Night Audit functions are completedas required by the brand standards.

• Take ownership ofthe hotel and the teams across all thedepartments
• Have extensive experience with Property Management Systems, (PeP experience desirable)
• Implement,reviewandcontroldepartmental policies, SOPs and other training programmes ensuring they are in line with UK’s regulations and Hilton's standards.
• Responsible to controlthe departmental budget, ensuring that that productivity and performance levels are attained.
• Operate in compliance with Canopy by Hilton brand standards and all local laws and government regulations.
• Lead the team in the day-to-day operations, ensuring its high quality, maintaining & exceeding standards and meeting the expectations of the guests
• Ensure compliance with all Frontof Housestandards and procedures including all relevant Brand Standards.
• Ensurethe teamare trained regularly and adhere to all hotel policies and procedures including H&S and Fire Safety.
• Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department.
• Encourage and build mutual trust, respect, and cooperation among team members. Serve as a role model to always demonstrate appropriate behaviours within the business by leading from the front by demonstrating a positive can-do attitude.

About You

A qualified Senior Night Manager with experience in Hilton Hotels and at least 2 years’ experience in the upscale market in a similar role. Comprehensive knowledge of PeP PMS is highly desirable. Hotel opening experience is highly desirable.

• You will be a strong relationship builder and be confident in any decision-making process.
• You will demonstrate a positive leadership style and creative thinking. You will be an advocate of empowerment andhave the ability tomotivate the team and develop a strong succession plan.
• You will have the ability to communicate internally with relevant departments to ensure the team is set up for success, be able to work under pressure and adapt according to business needs.
• You will be a dynamic team player with a flexible approach and have experience in managing a team to successfully achieve the hotel’s goals.
• You must have outstanding planning skills. We want you to be able to manage multiple projects at once with a close attention to detail and willingness to be flexible.
• You will be passionate about providing exceptional customer service,leadby example and be able to create a positive atmosphere for the team.

About the hotel

Canopy is an upscale lifestyle brand of Hilton and is the energizing, hotel in the neighbourhood offering simple, guest directed service, thoughtful local choices, and surprisingly comfortable spaces so guests simply feel better going forward.The hotel has 340 bedrooms and is the first under Hilton’s Canopy Brand in the UK.

Canopy by Hilton London City is part of 4C Group. 4C Group is an international hotel operator and developer. Our core values are, care, constant innovation, communicate and conscience. At 4C Hotels, we believe in nurturing opportunities for people to grow and developing order to reach their true potential, both in our industry and within the broader community.

What We Offer our Enthusiasts:

• Employee and Friends & Family rates across Hilton Hotels & 4C Group Hotels worldwide
• F&B Discounts of up to 50% in our Canopy London City Restaurants & Bars
• Birthday bonus! £50 or 1 Day Holiday!
• Free Access to Perkbox Platform to enjoy amazing deals and discounts from retails, entertainment, and travels up to 30% & 50%
• Free medical healthcare plans (Health Cash Plans) give access to free medical care such: Dentist, Optic and Physio
• Recruit a friend scheme
• Cycle to work scheme tax-free and Tech scheme
• Workplace pension scheme
• Free Access to Hospitality Action services (Financial, legal, and mental health support)
• Free Uniform Provided and Meals
• Continuous Learning & Development opportunities with the best recognized UK and US institutes such as E-Cornel, LinkedIn Learning and Hilton University
• Amazing Recognition Awards Program and social events to keep you connected with Canopy London City and our EPIC Team!

(Terms and Condition apply to all benefits)

4C Group is an equal opportunities employer, committed to hiring a diverse workforce and sustain an inclusive culture.