Night Operations Lead — Upscale Hotel (Overnight)

The Westin London City; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Employee rates for Hilton & 4C Hotels

F&B discounts up to 50%

Birthday bonus (£50 or 1 day holiday)

Perkbox access for deals

Healthcare plans

Referral program

Cycle to work scheme

Pension scheme

Uniform & meals provided

Learning & development opportunities

Recognition awards program

Job summary

Canopy by Hilton London City is seeking a Senior Night Manager to oversee overnight operations, safety, and guest service. You will report to the Front of House Manager and ensure that night audit tasks are completed in line with brand standards.

Ideal candidates have Hilton experience, strong leadership, and a proven ability to motivate teams, manage budgets, and maintain high service levels in a demanding environment.

Qualifications

• Senior Night Manager with Hilton Hotels experience
• At least 2 years in upscale hotel environment
• Knowledge of PeP PMS is highly desirable
• Hotel opening experience is highly desirable

Responsibilities

• Oversee overnight hotel operations across departments
• Ensure guest safety and brand standards compliance
• Lead night audit processes as required by Canopy by Hilton
• Manage departmental budget and productivity targets
• Ensure teams are trained and adhere to health and safety policies
• Drive guest satisfaction and financial performance of the department

Skills

Leadership

Decision-making

Team motivation

Customer service

Conflict resolution

Education

Experience in Hilton Hotels

Tools

PeP PMS

Job description

Canopy by Hilton London City is seeking a Senior Night Manager to oversee overnight operations, safety, and guest service. You will report to the Front of House Manager and ensure that night audit tasks are completed in line with brand standards.

Ideal candidates have Hilton experience, strong leadership, and a proven ability to motivate teams, manage budgets, and maintain high service levels in a demanding environment.