Network Security Professionals

BT Group; Manchester; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Training and development opportunities

Competitive pension scheme

Job summary

BT Group in Manchester is seeking a cybersecurity professional to deliver and support customer security services in a 24/7 environment. The role blends technical support, incident ownership, and change governance to ensure high-quality outcomes.

You will provide 2nd line technical support for network security operations, own P1/P2 incidents, lead resolution under pressure, and drive ITIL-aligned change management and continual improvement with multi-vendor teams.

Qualifications

• Industry-recognised security certifications (or equivalent experience) such as Palo Alto PCNSE and related technologies.
• Experience in managing P1/P2 security incidents and driving technical resolution.

Responsibilities

• Provide technical support across Network Security Operations as a 2nd Line: critical incident ownership and rapid resolution.
• Take ownership of P1/P2 security incidents, guiding resolution and stakeholder updates.
• Own and support change management activities ensuring risk assessment, peer reviews and governance alignment.
• Lead ITIL-based practices to improve service delivery and incident management.

Skills

Palo Alto PCNSE

Palo Alto Firewalls

F5 Load Balancers

Web Application Firewall

Forescout NAC

Netskope

Incident ownership

ITIL practices

Tools

Palo Alto Networks

Job description

Job Req ID: 63673

Posting Date: 21/10/2026

Function: Cyber Security

Location: Manchester

Salary: Competitive + Benefits (Internal band E)

PLEASE NOTE BEFORE APPLYING: Role requires SC (security clearance) all candidates must be a sole UK national Passport holder with a minimum of 5 years UK working histrory.

About the role

This role is critical to the successful delivery and support of customer security services, combining technical support, operational responsibility, incident ownership, and change governance to ensure high-quality outcomes across a 24/7 environment.

Please note the role holder must be able to aquire SC government clearance and be a sole UK National Passport holder.

What you’ll be doing

• Provide technical support across Network Security Operations, acting as a key decision-maker within the team and supporting delivery from a 2rd Line position.


• Take ownership of critical (P1/P2) security incidents, providing technical leadership during high-priority outages or security events, driving resolution, stakeholder communication, and service restoration.


• Own and support change management activities, ensuring all changes are risk-assessed, peer-reviewed, implemented to a high standard, and aligned with governance and customer expectations


• Lead and promote best practice across ITIL frameworks, ensuring effective service delivery, incident management, and continuous improvement.

Essential Skills / Experience

• Industry-recognised security certifications (or equivalent experience), such as:


• Palo Alto PCNSE


• Palo Alto Firewalls


• F5 Load Balancers & Web Application Firewall (WAF)


• Forescout NAC


• Netskope


• Supporting critical (P1/P2) incidents, driving technical resolution under pressure


• Maintaining service stability across multi-customer, multi-vendor environments


• Strong relationship-building skills across multiple teams and stakeholders


• Core professional strengths:


• Ability to simplify complex technical concepts and communicate clearly to varied audiences


• High attention to detail, particularly in security, risk, and change governance

Our Package

• Competitive salary and on-target bonus plan


• Flexible and smart working


• Training and development opportunities


• Competitive share options and pension scheme


• Access to discounts on BT & EE products


• 25 days annual leave (not including bank holidays)


• 3 days paid volunteering a year


• Weekly Hours: 37.5


• Salary: Level E


• Position Type: Full-time


• Contract: Permanent

Join us at a pivotal moment for BT Business. We are executing a multi-year transformation to restore growth, modernise at scale and unlock new markets beyond connectivity. Our ambition is clear – return to sustainable revenue and EBITDA growth, strengthen our market position, and deliver meaningful shareholder value through disciplined execution and bold reinvention.

We are fundamentally reshaping the business – simplifying our portfolio, digitising our customer experience and building market-leading capability across cyber, AI and managed services, all powered by the UK’s leading fixed and mobile networks. This is a shift from a legacy connectivity provider to a modern, solutions-led, AI-first business that can truly differentiate in a competitive and fast-moving market.

With execution momentum building and a clear path to growth, the opportunity now is to scale what works, accelerate performance and fully realise our potential. This is about delivering against ambitious financial outcomes while transforming how we operate – creating a business that is simpler, faster, more innovative and easier to do business with.

If you want to be part of the team shaping the turnaround of a multi-billion-pound business – and building a stronger, more competitive BT for the future – this is your moment.