Senior Network Operations Engineer - HPE Aruba

JR United Kingdom; Guildford; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Senior Network Operations Engineer to join their dynamic team. In this role, you will provide essential network infrastructure support, implement complex solutions, and ensure high customer satisfaction. The ideal candidate will have a solid networking background, exceptional customer service skills, and the ability to work independently as well as collaboratively. This opportunity offers a chance to work with leading network technologies and contribute to impactful projects in a fast-paced environment, making it perfect for those who thrive on challenges and innovation.

Qualifications

• 5+ years of proven networking experience with a strong understanding of systems and network equipment.
• Exceptional customer service skills and ability to simplify technical details.
• Ability to achieve high-level UK Government security clearances.

Responsibilities

• Provide Network Infrastructure support and management for key customers.
• Troubleshoot hardware and firmware issues on various equipment.
• Ensure SLA requirements and Customer Satisfaction metrics are met.

Skills

Networking

Customer Service

LAN/Wireless Networking

Problem Solving

ITIL Service Management

Tools

Aruba LAN (CX, AOS, HPE Comware)

NG Firewall Equipment (Fortinet, Palo Alto, Cisco)

Fluke & Cable Test Equipment

Job description

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Senior Network Operations Engineer - HPE Aruba, gatwick

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Client:

Location:

gatwick, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

08.05.2025

Expiry Date:

22.06.2025

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Job Description:

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Network Operations Engineer, who will be required to work as part of an onsite team providing Network Infrastructure support, implementation & management for key customer. Role will take in diverse responsibilities from patching LAN connectivity for new customer equipment through to documentation and implementation of complex new network solutions.

The candidate must be self-motivated and able to work both independently and as part of a wider team.

This role may include requirements to perform cover Out of Hours as part of a rota.

The tasks will include (but not limited to):

• Network installations and support.
• Troubleshooting hardware and firmware issues on all various forms of equipment.
• Deploying new logical networks via Change Control.
• Working with new customers to onboard them to new solutions.
• Being a first responder for customer logged vaults.
• Configuring and deploying network equipment.
• Adhering to strict policies and processes around security and data protection.
• Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
• Creating and maintaining comprehensive and meaningful updates within the ticket handling system.
• Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
• Working alongside HPE TAC teams to resolve customer issues.

Required skills and attributes

• Proven networking background spanning at least 5 years.
• Exceptional customer service skills including the ability to simplify technical detail.
• Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
• Confident, collaborative working style and able to interface with people of all levels.
• Proactive approach to work activities & support of colleagues.
• Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
• Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
• Knowledge of network equipment from with network vendors equipment.
• Strong understanding of both LAN and Wireless networking.
• Ability to pass necessary steps to achieve high level UK Government security clearances.
• Aruba LAN (CX, AOS, HPE Comware).
• Aruba Wireless.
• Experience with NG Firewall equipment (Fortinet, Palo Alto, Cisco).
• ITIL Service Management Foundation.
• Experience of IT incident management.
• Fluke & other cable test equipment.

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.