Network Engineer

Applicable Limited; London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Network Support Engineer to provide operational support across customer network infrastructures. This role involves managing incidents, performing technical root cause analysis, and ensuring compliance with established standards. The ideal candidate will have a strong understanding of network management and be proficient in various communication protocols. The company offers a collaborative work environment that values diversity and inclusion, along with opportunities for continuous learning and development. Join a team that is committed to making a positive impact in the technology landscape and enjoy a range of tailored benefits supporting your well-being.

Benefits

Flexible work options

Learning and development opportunities

Diversity and inclusion initiatives

Health and wellness benefits

Qualifications

• Strong understanding of network infrastructure and incident management.
• Experience with network hardware installation and configuration.
• Ability to troubleshoot complex technical issues effectively.

Responsibilities

• Manage incidents and problems within agreed service levels.
• Perform technical root cause analysis on recurring incidents.
• Contribute to the development of infrastructure roadmaps and proposals.

Skills

Technical root cause analysis

Incident management

Problem management

Network management (LAN, WLAN, WAN, VPN)

Communication protocols (TCP/IP)

Advanced Threat Protection

Technical documentation

Scripting/automation (Python, Perl)

ITIL framework

Collaboration in a team-oriented environment

Education

Multi-vendor certifications (associate/professional level)

Tools

Solarwinds

ManageEngine

Cisco ISE

Cisco Firepower

Cisco ASA

FortiGate Firewall

Palo Alto Firewall

Checkpoint Firewall

Job description

The team you'll be working with:

This role is expected to provide BAU operational support across a wide range of customer network infrastructure, including health checks and reporting in parallel with managing incidents, problems, requests and changes in line with ITIL best practice and ensuring that SLA's are maintained.

What you'll be doing:

• Managing incidents and problems appropriately within agreed service levels.
• Perform technical root cause analysis on reoccurring incidents or major incidents.
• Assist engagement with projects to ensure designs of technical solutions are in line with the requirements of the customer.
• Ensure that customer environments adhere to established standards and frameworks, meeting any compliance requirements at all times.
• Ensure technical documentation is completed and updated to professional standards.
• Proactive management of customer environments, identifying potential improvements to deliver increased stability, availability and performance.
• Input into the development of infrastructure roadmaps, customer proposals, impact assessments and statements of work for the delivery of further solutions.
• Contribute to delivering technical excellence across the wider Network team.
• Delivery of project-related tasks such as the installation and configuration of new equipment.
• To input into the design and implementation of new infrastructure platforms, including the creation of associated documentation (HLD / LLD, support documentation etc.)

What experience you'll bring:

• An excellent understanding and practical knowledge of multiple technical subject areas, supported by current multi-vendor certifications at an associate/professional level.
• In-depth experience deploying and managing functional networks (LAN, WLAN, WAN, VPN).
• In-depth experience of configuring, installing and maintenance of networking hardware - routers, switches, firewalls and other network devices.
• In-depth understanding of communication protocols (mainly TCP/IP).
• In-depth experience of the following Layer 2, Layer 3 technologies: BGP, OSPF, EIGRP, VRF, DNS, DHCP, NAT, Spanning-Tree.
• In-depth experience in management of Advanced Threat Protection features like Antivirus, IPS, Antispyware, Vulnerability protection, URL filtering, and file blocking in addition to firewall rules.
• A working knowledge of the following network platforms – Cisco ISE, Cisco Firepower, Cisco ASA, Cisco Routers, Cisco Switches, Cisco Wireless Controller, HPE Aruba Switches, FortiGate Firewall, Palo Alto Firewall, Checkpoint Firewall.
• Experience with network diagnostic, monitoring and analysis tools (e.g. Solarwinds, ManageEngine, DNAC).
• Hands-on experience with copper and fibre cabling.
• Solid understanding of network operating systems (Cisco IOS, Cisco IOS-XE, Cisco NX-OS, Aruba OS, FortiOS, etc).
• Ability to troubleshoot complex, technical, multi-site and multi-disciplinary problems and incidents.
• Experience working in a team-oriented, collaborative environment including virtual / remote working.
• Experience of working within the ITIL framework.
• Ability to mentor team members on technical issues.
• A working knowledge of coding languages for scripting/automation (e.g. Python, Perl) would be beneficial.
• Experience within a multi-client or solution provider would be beneficial.

Who we are:

We’re a business with a global reach that empowers local teams, and we undertake hugely exciting work that is genuinely changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues, and clients, on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here:Creating Inclusion Together at NTT DATA UK | NTT DATA

What we'll offer you:

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensure that there are continuous growth and development opportunities for our people. We also offer the opportunity to have flexible work options.

You can find more information about NTT DATA UK & Ireland here:https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a proud Disability Confident Committed Employer - we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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