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Senior Network Operations Engineer - HPE Aruba

CDS, a Hewlett Packard Enterprise company

Guildford

On-site

GBP 45,000 - 60,000

Full time

13 days ago

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Job summary

An established industry player is seeking a Senior Network Operations Engineer to join their dynamic team in Guildford. This role involves providing comprehensive network infrastructure support and management, ensuring customer satisfaction through exceptional service. The ideal candidate will have a proven networking background, strong problem-solving skills, and the ability to work collaboratively in a fast-paced environment. If you're looking to make a significant impact in a forward-thinking company, this opportunity is perfect for you.

Qualifications

5+ years of networking experience with a strong understanding of systems.
Ability to simplify technical details for customers and stakeholders.

Responsibilities

Provide network infrastructure support and management for key customers.
Troubleshoot hardware and firmware issues across various equipment.

Skills

Networking

Customer Service

Problem Solving

LAN Networking

Wireless Networking

IT Incident Management

Education

Bachelor's Degree in IT or related field

Tools

Aruba LAN (CX, AOS, HPE Comware)

NG Firewall Equipment (Fortinet, Palo Alto, Cisco)

Fluke & Cable Test Equipment

Senior Network Operations Engineer - HPE Aruba

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HR Talent Acquisition Specialist EMEA at CDS, a Hewlett Packard Enterprise company

Who We Are

CDS, a Hewlett Packard Enterprise company is a wholly owned subsidiary of Hewlett Packard Enterprise (HPE), providing field service capabilities to Hewlett Packard Enterprise customers as well delivering the difference in business oriented services, such as development, support and maintenance of applications, virtualisation, automation, cloud and infrastructure administration.

CDS is present in 11 European countries with more than 1,800 employees, and embraces all of Hewlett Packard Enterprise’s values and commitments to employees and customers alike.

Role Overview

We are looking for an experienced Network Operations Engineer, who will be required to work as part of an onsite team providing Network Infrastructure support, implementation & management for key customer. Role will take in diverse responsibilities from patching LAN connectivity for new customer equipment through to documentation and implementation of complex new network solutions.

The candidate must be self-motivated and able to work both independently and as part of a wider team.

This role may include requirements to perform cover Out of Hours as part of a rota.

The tasks will include (but not limited to):

Network installations and support.
Troubleshooting hardware and firmware issues on all various forms of equipment.
Deploying new logical networks via Change Control.
Working with new customers to onboard them to new solutions.
Being a first responder for customer logged vaults.
Configuring and deploying network equipment.
Adhering to strict policies and processes around security and data protection.
Ensuring SLA requirements and Customer Satisfaction metrics are on or above target.
Creating and maintaining comprehensive and meaningful updates within the ticket handling system.
Ensuring the escalation process is followed and any issues are communicated appropriately to internal and customer management teams.
Working alongside HPE TAC teams to resolve customer issues.

Required skills and attributes

Proven networking background spanning at least 5 years.
Exceptional customer service skills including the ability to simplify technical detail.
Highly organised with the ability to work in a fast-paced, structured manner to meet tight deadlines.
Confident, collaborative working style and able to interface with people of all levels.
Proactive approach to work activities & support of colleagues.
Demonstrated ability to recognise and react to situations with a sense of urgency and problem ownership.
Must have a strong understanding of all major aspects of systems and network equipment HW and FW/SW & knowledge of multiple platforms.
Knowledge of network equipment from with network vendors equipment.
Strong understanding of both LAN and Wireless networking.
Ability to pass necessary steps to achieve high level UK Government security clearances.
Aruba LAN (CX, AOS, HPE Comware).
Aruba Wireless.
Experience with NG Firewall equipment (Fortinet, Palo Alto, Cisco).
ITIL Service Management Foundation.
Experience of IT incident management.
Fluke & other cable test equipment.

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At CDS, we are an equal opportunity employer. We attract and retain the best-qualified individuals available, without regard to race/ethnicity, religion, gender, sexual orientation, age, or disability.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Information Technology
Industries
IT Services and IT Consulting

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