Senior Network Engineer: Multi-Vendor & Cloud Solutions

NTT America, Inc.; Birmingham; On-site; GBP 45,000 - 60,000; Full time

Job summary

NTT DATA UK & Ireland is seeking an experienced Network Engineer in Birmingham. You will join a rapidly growing service line delivering Managed Services across IT operations, network, and cloud delivery, aligning with ITIL principles, and supporting a broad client base.

Responsibilities include incident management, root-cause analysis, network design input, and ensuring compliance with standards. The role offers opportunities to work on diverse platforms and contribute to service improvements.

Qualifications

• Network Engineer with multi-vendor knowledge across enterprise deployments.
• Ability to troubleshoot complex, multi-site incidents and firewall configurations.
• Experience with Cisco, HPE Aruba routing/switching plus major firewalls (Cisco, Palo Alto, Fortigate, CheckPoint).
• Knowledge of Cisco Meraki SD-WAN, LAN and Wireless environments.
• Vendor certifications at associate level with major vendors.
• Experience in multi-client or solution provider environments.
• ITIL certification and working within the ITIL framework preferred.

Responsibilities

• Supporting the managed services team in advanced troubleshooting of incidents within customer environments.
• Managing incidents and problems within agreed service levels.
• Perform technical root cause analysis on recurring or major incidents.
• Assist engagement with projects to ensure designs meet customer requirements.
• Ensure customer environments adhere to standards and compliance requirements.
• Complete and update technical documentation to professional standards.
• Proactive management of customer environments to improve stability, availability and performance.
• Input into network roadmaps, proposals, impact assessments and statements of work.
• Contribute to delivering technical excellence across the network team.
• Delivery of project-related tasks such as installation and configuration of new equipment.
• Input into design and implementation of new network platforms with associated documentation.

Job description

NTT DATA UK & Ireland is seeking an experienced Network Engineer in Birmingham. You will join a rapidly growing service line delivering Managed Services across IT operations, network, and cloud delivery, aligning with ITIL principles, and supporting a broad client base.

Responsibilities include incident management, root-cause analysis, network design input, and ensuring compliance with standards. The role offers opportunities to work on diverse platforms and contribute to service improvements.