Senior National Account Manager

DELIVEROO; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the food delivery industry seeks a Senior National Account Manager to enhance partnerships with top restaurant clients. The role involves analyzing performance data, providing insights, and training partners to improve operations and sales. Join a dynamic team focused on transforming dining experiences through innovative solutions.

Benefits

Competitive pay

Matched pension contributions

Free Deliveroo Plus

Team lunches

25 days annual leave

Paid leave for volunteering

Healthcare benefits

Gym memberships

Learning platforms

Employee social events

Qualifications

• Experience in account management or strategic partnerships.
• Ability to manage data and generate clear, actionable insights.
• Strong relationship-building and communication skills.

Responsibilities

• Manage daily relationships with large restaurant partners.
• Analyze data to identify performance improvement areas.
• Deliver training sessions on operational best practices.

Skills

Account Management

Data Analysis

Relationship Building

Communication

Strategic Partnerships

Job description

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The Role

As a Senior National Account Manager, you will manage the daily relationships with a portfolio of the largest restaurant partners. You will leverage your expertise with the Deliveroo platform to grow these partners' sales, improve their daily operations, and enhance their efficiency in working with customers and riders.

You will analyze data to identify performance patterns and create insights for improvement. You will report to your Client Partner and collaborate with teams such as Marketing, Operations, and Product.

Working with large-scale restaurant partners, you will often face unique challenges, shaping the future of our partnerships globally.

You will:

• Monitor and analyze the performance of partner-specific goals, and present performance reviews to partners.
• Manage weekly operational meetings, providing insights during regular reviews with support from your Client Partner.
• Offer guidance on improving and expanding delivery as a channel.
• Increase revenue and health metrics by advising restaurant partners on best practices.
• Deliver in-person training sessions covering operational best practices, Deliveroo insights, and troubleshooting.
• Identify new opportunities to strengthen relationships with key restaurant partners by collaborating with other departments.
• Partner with regional Commercial Managers to identify and prioritize growth opportunities across UK regions.
• Work with restaurant marketing teams to execute marketing campaigns that add value for partners.

Requirements

• Experience in account management or strategic partnerships roles.
• Ability to manage data and generate clear, actionable insights.
• Strong relationship-building and communication skills.
• Experience working in a dynamic, high-growth environment.

Why Deliveroo?

Our mission is to transform how you shop and eat, connecting consumers, restaurants, shops, and riders. We aim to make food and product access more convenient and enjoyable.

We offer opportunities to buy what you want, when and where you want it.

Workplace and Diversity

At Deliveroo, people are our core asset. We prioritize their wellbeing and offer competitive benefits in health, family, finance, community, growth, time off, and relocation. We embrace diversity and welcome everyone, regardless of gender, race, sexuality, religion, or dietary preferences. All you need is a passion for food and a desire to be part of a fast-growing startup in an exciting space.

A comprehensive compensation and benefits package includes:

1. Compensation

• Competitive pay based on role and location.
• Potential eligibility for annual bonuses, sign-on bonuses, or relocation support.
• Up to 5% matched pension contributions.

2. Equity

• Share awards for some roles, offering ownership in Deliveroo.

3. Food

• Free Deliveroo Plus for delivery and offers.
• Team lunches from local restaurants.

4. Time Off

• 25 days annual leave plus bank holidays, increasing over time.
• One paid day annually for volunteering.

5. Healthcare & Wellbeing

• Funded healthcare plans, with options for family.
• On-site gym and discounted external memberships.
• Access to wellbeing apps via GymPass.
• Additional benefits like dental insurance, critical illness cover, and life assurance.

6. Work Life Balance

• Parental leave from day one.
• Supportive equipment for remote work and family-friendly policies.
• Access to financial advice, transportation schemes, and learning platforms.
• Engagement through Employee Resource Groups and social events.