Senior Multi-Site Practice & Operations Manager

HUM2N; Greater London; On-site; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Longevity testing

Therapy credit

Employee discounts

Learning & development

Multi-site experience

Performance bonus

Growth opportunities

Job summary

HUM2N Chelsea and Six Senses London seek a commercially minded Multi-Site Practice & Operations Manager to run daily operations, optimise client journeys and drive performance across clinics.

You will lead FOH teams, manage rotas, recruitment and onboarding, coordinate cross-site service lines, and partner with leads to expand premium care offerings while maintaining exceptional client experience.

Qualifications

• Experience managing a premium private medical or medical aesthetics clinic.
• Strong commercial awareness and confidence with revenue and KPI targets.
• Experience managing practitioners, FOH teams, rotas and clinic capacity.
• Understanding of conversion, rebooking and client retention.
• Experience in recruitment, onboarding and performance management.

Responsibilities

• Oversee daily operational performance across Chelsea and Six Senses London.
• Manage rotas, practitioner availability, annual leave, sickness and staffing coverage.
• Run daily morning meetings to align teams on priorities.
• Monitor diaries, utilisation, cancellations and capacity.
• Identify issues early and implement corrective actions.
• Produce regular operational and financial reporting for leadership.

Skills

Clinic management

Commercial awareness

KPI tracking

Recruitment & onboarding

Performance management

Project management

Premium client service

Tools

CRM systems

Job description

HUM2N Chelsea and Six Senses London seek a commercially minded Multi-Site Practice & Operations Manager to run daily operations, optimise client journeys and drive performance across clinics.

You will lead FOH teams, manage rotas, recruitment and onboarding, coordinate cross-site service lines, and partner with leads to expand premium care offerings while maintaining exceptional client experience.