Senior Multi-Site Hospitality Operations Lead

Troika Recruitment; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Troika Recruitment is partnering with a distinctive, independent London restaurant group to appoint an Operations Manager as the business advances to its next growth phase. The Operations Manager will take full day-to-day responsibility for the 3 London restaurants, reporting directly to the Board and acting as the senior operational lead across the estate.

You will drive commercial growth, own P&L performance and identify opportunities to increase revenue, covers and spend per head, while

Qualifications

• Multi-site operations experience within restaurants, hospitality or F&B.
• Proven track record of driving sales and revenue growth.
• Strong P&L understanding with practical actions from numbers.
• Broad operational knowledge across stock, suppliers, HR, payroll, reservations, menus, maintenance.
• Experience developing site management teams and accountability.
• Record of building stable teams and maintaining low staff turnover.
• Ability to act as senior operational lead across multiple sites with minimal central support.
• Self-starting, low-ego leadership style and independent decision making.
• Combines commercial thinking with hospitality and guest experience.

Responsibilities

• Take full day-to-day responsibility for the 3 London restaurants and report to the Board.
• Support and challenge management teams, uphold standards and resolve issues quickly.
• Own commercial growth, develop local sales activity, events and private dining.
• Oversee people, payroll, labour, stock, suppliers and reservations across sites.
• Balance commercial priorities with the practical realities of running busy restaurants.
• Translate performance data into actionable business improvements.

Skills

Multi-site operations

P&L understanding

Revenue growth

People management

Hospitality focus

Job description

Troika Recruitment is partnering with a distinctive, independent London restaurant group to appoint an Operations Manager as the business advances to its next growth phase. The Operations Manager will take full day-to-day responsibility for the 3 London restaurants, reporting directly to the Board and acting as the senior operational lead across the estate.

You will drive commercial growth, own P&L performance and identify opportunities to increase revenue, covers and spend per head, while