Senior Multi-Channel Sales Leader

Itchyfeet; United Kingdom; On-site; GBP 70,000 - 110,000; Full time

Job summary

Itchyfeet is seeking a Senior Sales Manager to drive performance across Retail and Telesales channels in a multi-site consumer environment. You will lead three island Retail Sales Managers and the Telesales Team Leader, coordinating efforts to achieve acquisition, revenue, and conversion targets.

You will coach frontline teams, optimize workflows between Retail and Telesales, and develop incentive structures while collaborating with senior management to set targets and monitor progress.

Qualifications

• Proven leadership of sales teams across Retail and Telesales.
• Track record of delivering acquisition, revenue, conversion, and customer targets.
• Experience leading multi-site or multi-channel consumer sales environments.
• Strong ability to manage stakeholders across Commercial, Marketing and Operations.

Responsibilities

• Own Retail and Telesales performance against acquisition, revenue, conversion and other KPIs.
• Maintain a clear view of channel performance by island, team and priority product.
• Identify under-performance and implement corrective actions.
• Provide concise sales insight and recommendations into trading rhythms.
• Collaborate with BI & Data to improve trusted sales reporting and reduce admin work.
• Lead the island Retail Sales Managers and Telesales Team Leader as one sales organisation.

Skills

Multi-channel sales leadership

P&L & KPI ownership

Coaching & performance mgmt

Data-driven sales improvement

Stakeholder management

Job description

Itchyfeet is seeking a Senior Sales Manager to drive performance across Retail and Telesales channels in a multi-site consumer environment. You will lead three island Retail Sales Managers and the Telesales Team Leader, coordinating efforts to achieve acquisition, revenue, and conversion targets.

You will coach frontline teams, optimize workflows between Retail and Telesales, and develop incentive structures while collaborating with senior management to set targets and monitor progress.