Enterprise Cloud & Managed Services Leader

Itchyfeet; United Kingdom, United Kingdom; On-site; GBP 120,000 - 180,000; Full time

Job summary

Itchyfeet is seeking a Head of Enterprise Cloud and Managed Services to lead performance of technical solutions, support, and service delivery for enterprise clients across the United Kingdom. In this senior role you will drive cloud strategy, ensure high availability, and align services with customer needs.

You will manage large, cross-functional teams across Fixed, Mobile, Voice, Data/IP, IoT and Security, champion continuous improvement, and foster strong partnerships with stakeholders and

Qualifications

• Significant experience leading large technical teams across Fixed, Mobile, Voice, Data/IP, IoT, and Security.
• Deep knowledge of cloud-native design and operations across multi-platform environments.
• Strong customer-facing and partner-management capabilities.

Responsibilities

• Create a high-performance culture focused on customer satisfaction and continuous improvement.
• Collaborate with senior management to evolve enterprise products and services and manage external partnerships.
• Ensure teams develop expertise across enterprise cloud products, 24x7 monitoring, and managed services.
• Champion customer-first behaviours and ensure compliance with contractual obligations while driving improvements in satisfaction metrics.
• Lead design, implementation, and support of cloud and network services with 24x7 monitoring and escalation processes.
• Oversee operational performance targets, internal SLAs, audits, and quality assurance to maximise productivity.
• Identify and implement automation opportunities to improve service delivery and efficiency.
• Administer key operational systems and configurations, driving continuous improvement with internal and external teams.

Skills

Team leadership

Cloud architecture

Telecom domains

Stakeholder management

Tools

AWS/Azure/GCP

Job description

Itchyfeet is seeking a Head of Enterprise Cloud and Managed Services to lead performance of technical solutions, support, and service delivery for enterprise clients across the United Kingdom. In this senior role you will drive cloud strategy, ensure high availability, and align services with customer needs.

You will manage large, cross-functional teams across Fixed, Mobile, Voice, Data/IP, IoT and Security, champion continuous improvement, and foster strong partnerships with stakeholders and