Chief, Enterprise Cloud & Managed Services

Itchyfeet; United Kingdom, United Kingdom; On-site; GBP 120,000 - 170,000; Full time

Job summary

Itchyfeet is seeking a Head of Enterprise Cloud & Managed Services to lead enterprise cloud solutions across the Channel Islands and Isle of Man. The role focuses on delivering excellent customer support for cloud, connectivity, and managed services, while building a high-performance culture and promoting operational excellence.

You will drive cross-functional collaboration, oversee 24x7 monitoring and service delivery, and mentor teams to maximise performance in a dynamic enterprise

Qualifications

• Leadership of large cross-functional technical teams across Fixed, Mobile, Data/IP, IoT and Security.
• Expertise in cloud-native platform design and operations (compute, storage, networking, virtualization, containers).
• Experience with hyperscalers (AWS/Azure/GCP) and enterprise/B2B environments.
• Strong customer focus and stakeholder management.

Responsibilities

• Create a high-performance culture focused on customer satisfaction and operational excellence.
• Collaborate with the senior leadership to evolve enterprise products and services, ensuring thorough integration, support, and resourcing.
• Ensure 24x7 monitoring, robust support, and resourcing for cloud and managed services.
• Oversee compliance with contractual obligations and drive improvements in customer satisfaction metrics.
• Lead the design, implementation, and support of cloud and network services, with 24x7 monitoring and escalation processes.
• Manage operational performance targets and internal service agreements, including audits and QA.
• Identify opportunities for automation and service improvement across multiple processes.
• Maintain expertise in key operational systems and drive continuous improvement with internal teams and suppliers.

Skills

Leadership

Cloud architecture

Networking

Job description

Itchyfeet is seeking a Head of Enterprise Cloud & Managed Services to lead enterprise cloud solutions across the Channel Islands and Isle of Man. The role focuses on delivering excellent customer support for cloud, connectivity, and managed services, while building a high-performance culture and promoting operational excellence.

You will drive cross-functional collaboration, oversee 24x7 monitoring and service delivery, and mentor teams to maximise performance in a dynamic enterprise