2Nd Line Support Technician

Manpower; Ledston; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Training opportunities

Career development

Supportive team

Job summary

ManpowerGroup, partnering with a growing MSP near Morley/Leeds, seeks a Senior IT Support Technician to provide second-line support across a range of client environments. You’ll handle Microsoft 365, Windows Server, networking, and cloud solutions while delivering excellent customer service.

Role is fully office-based, Monday to Friday, 8:45am - 5:15pm, with salary up to £30,000 DOE. Join a collaborative team and further develop your cloud, networking and infrastructure skills.

Qualifications

• Experience in an MSP environment is essential.
• 2nd line support experience in IT.
• Strong Microsoft 365 administration and support experience.
• Networking knowledge including VPNs, VLANs, switching, routing and firewall concepts.

Responsibilities

• Provide 2nd line technical support across desktop, server and cloud environments.
• Troubleshoot and resolve issues relating to M365, Exchange, Teams, SharePoint, Azure AD and Intune.
• Diagnose and resolve networking issues including VLANs, routers, switches, firewalls, VPNs and routing.
• Manage support tickets and system alerts via the helpdesk platform.
• Communicate clearly with customers throughout resolutions.
• Escalate complex incidents to senior engineers when required.
• Maintain accurate documentation and ticket updates.

Skills

Microsoft 365

Networking fundamentals

Azure services

Intune management

Customer service

Troubleshooting

Communication skills

Job description

ManpowerGroup is partnering with a well-established and growing Managed Service Provider (MSP) based in Morley, Leeds, to recruit an experienced Senior IT Support Technician. If you're passionate about technology, enjoy solving a wide variety of IT challenges, and thrive in a fast-paced MSP environment, this could be the perfect next step in your career. You'll be joining a supportive team where no two days are the same, working with a broad range of clients and technologies while continuing to develop your technical expertise.

• Hours: Monday to Friday, 8:45am - 5:15pm
• Fully Office Based
• Salary: Up to £30,000 DOE

Why Join?

• Exposure to a diverse range of technologies and client environments
• Ongoing training and career development opportunities
• Supportive and collaborative team culture
• Opportunity to strengthen your cloud, networking, and infrastructure skills
• Varied workload where you'll genuinely make an impact

The Role

As a Senior IT Support Technician, you'll provide technical support to a wide range of business clients, helping to troubleshoot, resolve, and escape IT issues where required. You'll be responsible for delivering excellent customer service while supporting technologies including Microsoft 365, Windows Server, networking infrastructure, cloud solutions, and end-user systems.

Key Responsibilities

• Providing 2nd line technical support across desktop, server, and cloud environments
• Troubleshooting and resolving issues relating to Microsoft 365, Exchange, Teams, SharePoint, Azure AD, and Intune
• Diagnosing and resolving networking issues including VLANs, routers, switches, firewalls, VPNs, and routing
• Managing support tickets and system alerts through the helpdesk platform
• Keeping customers informed with clear and professional communication throughout the resolution process
• Escalating more complex incidents to senior engineers when required
• Maintaining accurate documentation and ticket updates

What We’re Looking For

Essential

• Previous experience working within a Managed Service Provider (MSP) environment
• Minimum 4-5 years' experience in an IT Support, Service Desk, or Infrastructure Support role
• Strong Microsoft 365 administration and support experience
• Networking knowledge including VPNs, VLANs, switching, routing, and firewall concepts
• Excellent troubleshooting and problem-solving abilities
• Strong communication and customer service skills
• Ability to prioritise workload and manage multiple support requests
• Experience with Azure services
• Intune and Endpoint Management knowledge
• Exposure to backup and disaster recovery solutions
• Relevant Microsoft or networking certifications

Please note: Due to the nature of the client environment, previous MSP experience is essential for this role.