Senior ML Scientist — Production AI for Customer Support

Fin. The highest performing Customer Agent; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary and equity

Lunch and snacks

Pension and health insurance

Paid time off

Cycle-to-Work

Relocation support

Job summary

Fin is the AI Customer Agent company delivering impeccable, always-on support across channels. The ML team builds features, researches algorithms, and ships prototypes rapidly to production in collaboration with Product and Design.

We focus on practical ML, from supervised models to transformer networks, with a strong emphasis on measuring real customer impact and delivering scalable ML products.

Qualifications

• 3-5 years applied ML experience.

Responsibilities

• Identify areas where ML can create value for our customers.

Skills

Applied ML knowledge

ML experience

Statistics knowledge

Programming skills

Communication skills

Ambiguity tolerance

Advanced ML degree

Education

MSc in ML or related field

PhD preferred

Tools

Python

SQL

PyTorch

TensorFlow

Matplotlib

Job description

Fin is the AI Customer Agent company delivering impeccable, always-on support across channels. The ML team builds features, researches algorithms, and ships prototypes rapidly to production in collaboration with Product and Design.

We focus on practical ML, from supervised models to transformer networks, with a strong emphasis on measuring real customer impact and delivering scalable ML products.