Senior Microsoft Operations Specialist

Boxxe Group; Hemel Hempstead; On-site; GBP 42,000 - 64,000; Full time

Job summary

boxxe is seeking a Senior Microsoft Operations Specialist to ensure Microsoft agreements, renewals, orders, and submissions are accurate, compliant and timely. You will be the subject matter expert for Microsoft operational processes, supporting the team with complex queries and continuous improvement.

You will collaborate with licensing, solutions, sales and finance to deliver a smooth customer experience and support multi-million-pound Microsoft licensing agreements.

Qualifications

• Experience in a Microsoft Operations or licensing role.
• Strong understanding of Microsoft licensing programs and processes.
• Proficient with Microsoft procurement and ordering systems.
• Excellent attention to detail for complex information.
• Strong organisational skills to manage priorities.
• Clear communication with internal stakeholders.
• Logical, problem-solving approach to identify gaps.
• Motivated to deliver high standards individually and in a team.

Responsibilities

• Act as senior point of contact for Microsoft Operations and provide guidance.
• Process and oversee Microsoft orders, renewals and submissions.
• Use Microsoft licensing systems to resolve queries.
• Support the team with complex operational questions.
• Monitor SLAs and milestones to ensure timely tasks.
• Maintain accurate internal records of agreements.
• Perform quality checks on submissions to reduce errors.
• Liaise with Finance for invoice reconciliation.
• Deliver training and coaching to new and existing staff.
• Update operational guides reflecting process changes.
• Identify opportunities to improve processes and controls.
• Support Compliance Manager with reporting and insights.
• Provide support to the team as needed.

Skills

Microsoft Operations

Licensing knowledge

Attention to detail

Organisational skills

Communication skills

Problem solving

Teamwork

Tools

Microsoft procurement systems

Excel

Job description

For us, tech has never been about just hardware or software. It’s about people. It’s our meaningful relationships, deep expertise and practical know-how in technology that drive what we do. We put our customers, our partners and the environment at the heart of everything we do and our people are the difference that make the difference.

At boxxe, we understand, we collaborate, we simplify, we care and we deliver; together we are making tech human.

How you’ll fit into the big picture

Microsoft Operations is key to the success of our Microsoft business unit. As Senior Microsoft Operations Specialist, you will play an important role in ensuring Microsoft agreements, renewals, orders, and contract submissions are completed accurately, compliantly and on time. You will act as a subject matter expert for Microsoft operational processes, supporting the team with complex queries, escalations, training, and continuous improvement. Working closely with licensing, solutions, sales, and finance colleagues, you will help boxxe deliver a smooth customer experience and effectively support multi-million-pound Microsoft licensing agreements.

What you’ll be doing

• Act as a senior point of contact for Microsoft Operations, providing guidance, escalation support and operational expertise to colleagues and the wider business.
• Process and oversee Microsoft orders, renewals and agreement submissions accurately, ensuring Microsoft requirements, compliance rules and key milestones are met.
• Use Microsoft procurement, licensing and administration systems to resolve customer, vendor and internal queries.
• Support the team with complex operational queries, working closely with licensing and solutions specialists where needed.
• Monitor workload, agreement milestones and SLAs to ensure operational tasks are completed accurately and on time.
• Maintain accurate internal agreement records, ensuring customer, contract and renewal information is current.
• Carry out quality checks on Microsoft agreement and order submissions to reduce errors, manage risk and support compliant delivery.
• Liaise with Finance to support timely invoice reconciliation and resolution of supplier billing queries.
• Deliver training, coaching and process guidance to new and existing Operations Specialists and sales teams.
• Maintain and improve operational guides, ensuring documentation reflects Microsoft programme and process changes.
• Identify opportunities to improve Microsoft operational processes, controls and ways of working across the team.
• Support the Microsoft Compliance Manager with reporting, presentations and operational insight.
• Supporting the overall team when required.

What experience we think you’ll need

Essential

• Previous experience in a Microsoft Operations or licensing role.
• Strong understanding of Microsoft licensing programmes, agreement processes and operational compliance requirements.
• Confident using Microsoft procurement, ordering or administration systems.
• Excellent attention to detail, with the ability to manage complex information accurately.
• Strong organisational skills and the ability to manage competing priorities in a deadline-driven environment.
• Clear communication skills, with the confidence to support colleagues and engage with internal stakeholders.
• A logical, problem-solving approach and the ability to identify risks, errors or process gaps.
• Motivated to deliver high standards individually and as part of a team.

Desirable

• Experience supporting process improvement or documentation updates.
• Experience preparing reports, MI or operational updates.
• Strong Excel skills or experience working with operational data.

As an equal opportunity employer, we are committed to building a team that represents a variety of backgrounds, perspectives, and skills. boxxe does not discriminate based on race, religion, colour, national origin, sexual orientation, gender identity, age, marital status, veteran status, or disability status. All our employment is based on qualification, excellence, and business need.