Senior Microsoft 365 Specialist

CityFibre; Dawley; Hybrid; GBP 58,000 - 70,000; Full time

Benefits offered by this job

Generous annual leave

Birthday day off

Private medical insurance

Health cash plans

Family-friendly policies

Job summary

CityFibre is looking for an experienced Microsoft 365 specialist to operate, improve and evolve the Microsoft 365 platform across Entra ID, Intune, Defender, Purview and Copilot. You will join a security‑minded team and own identity, endpoint management and automation, delivering secure, scalable services.

This hybrid role is based in the UK with home/office balance; you’ll work from Telford two days a week and help empower colleagues with third‑line support, PowerShell automation, and

Qualifications

• Experience integrating and managing Microsoft 365 services across Entra ID, Intune, Defender, Purview and Copilot.
• Proven ability to manage identity, authentication and access controls with Conditional Access and governance.
• Hands‑on experience with device management via Autopilot and compliance/configuration deployment.
• Strong security and compliance knowledge including DLP and information protection.
• Proficiency using PowerShell and Microsoft Graph for automation, reporting and administration.
• Track record of providing third‑line support for complex Microsoft 365 incidents.

Responsibilities

• Operate and improve Microsoft 365 services across Entra ID, Intune, Exchange Online, SharePoint Online, Teams and OneDrive.
• Strengthen security, data protection and governance with Defender, Purview and DLP.
• Provide third‑line support and guidance to the helpdesk; mentor on best practices.
• Automate repetitive tasks using PowerShell and Microsoft Graph.
• Assist in enabling Copilot governance while maintaining compliance and security.

Skills

Entra ID

Intune

Defender

Purview

Copilot

PowerShell

Microsoft Graph

Conditional Access

Authentication

Access governance

Autopilot

Compliance policies

Config profiles

App deployment

Exchange Online

Teams

SharePoint Online

OneDrive

DLP / Information protection

Cyber security

Tools

Microsoft 365 Admin Center

PowerShell

Microsoft Graph

Job description

You'll play a key role in operating, improving and evolving the Microsoft 365 platform that supports secure and effective working across CityFibre. Working across identity, endpoint management, security, collaboration and emerging AI capabilities, you'll combine hands‑on technical expertise with platform improvement, automation and third‑line support. You'll work with technologies including Microsoft 365 E5, Entra ID, Intune, Defender, Purview and Copilot, helping us strengthen security, improve the user experience and safely introduce new capabilities. You'll receive a salary of up to £64,000 DOE, a performance‑related bonus and a range of benefits to support you across your financial, physical and mental wellbeing. This is some of what you can expect to be doing:

• Operating and improving Microsoft 365 services across Entra ID, Intune, Exchange Online, SharePoint Online, Teams and OneDrive
• Managing identity, authentication and access controls, including Conditional Access, passwordless authentication and access governance
• Managing devices through Intune, including Autopilot, compliance, configuration, application deployment and device lifecycle across Windows, Apple and Android
• Strengthening security and data protection through Microsoft Defender, Purview, Data Loss Prevention and secure configuration
• Providing third‑line support for complex Microsoft 365 incidents and escalations, alongside technical guidance and knowledge transfer to our helpdesk team
• Supporting Copilot and AI governance while using PowerShell and Microsoft Graph to automate and standardise Microsoft 365 administration
  You’ll be an experienced, hands‑on Microsoft 365 specialist with strong expertise across identity, endpoint management and security, comfortable taking ownership of complex technical work and driving improvements across the platform. You’ll also have:
• Strong Microsoft Entra ID experience, including Conditional Access, authentication, identity security and access governance
• Strong Microsoft Intune experience, including Autopilot, compliance policies, configuration profiles and application deployment
• Broad Microsoft 365 administration experience across Exchange Online, Teams, SharePoint Online and OneDrive
• Experience with Microsoft security and compliance technologies including Defender, Purview, DLP or information protection
• PowerShell and Microsoft Graph experience for administration, reporting and automation
• Strong cyber security knowledge alongside experience troubleshooting complex Microsoft 365 issues and providing third‑line technical support
  This hybrid role offers a great balance of home and office working. You’ll join your colleagues in Telford at least two days a week.

As the UK's largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be. Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives. At CityFibre, you’ll be part of something bigger, helping to build a better‑connected Britain, together.

• We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family‑friendly policies.