People Operations Specialist

CityFibre; Irlam; Hybrid; GBP 36,000 - 52,000; Full time

Benefits offered by this job

Generous annual leave

Private medical insurance

Health cash plans

Family-friendly policies

Job summary

CityFibre is hiring a People Operations Specialist to support the full employee lifecycle, drive improvements and deliver better employee experiences. You’ll work hybrid, partnering with Payroll, Finance and Technology to simplify processes and automate where possible.

You’ll join a team focused on accurate data, streamlined workflows, and high-quality service for employees and managers across the business.

Qualifications

• Hands-on experience across the employee lifecycle and supporting staff and managers.
• Experience using HR systems and working with People data with strong accuracy.
• Evidence of identifying and improving People processes.
• Understanding how workflows, automation and digital tools improve delivery.
• Strong problem-solving and stakeholder skills with ownership.
• Experience supporting HR systems change, process mapping or automation is advantageous.

Responsibilities

• Own People Operations activity across the employee lifecycle, including onboarding, changes, offboarding, records and data.
• Provide responsive, high-quality service to employees and managers, resolving queries and issues.
• Identify recurring problems and opportunities to simplify or redesign People processes.
• Use People systems, automation and digital tools to reduce manual activity and improve experience.
• Support the design, testing and adoption of system improvements and new ways of working.
• Collaborate with People, Payroll, Finance and Technology to ensure accurate, compliant processes.

Skills

Employee lifecycle

HR systems

Process improvement

Workflow automation

Problem solving

Stakeholder management

Job description

This hybrid role offers a great balance of home and office working. You’ll join your colleagues in your local office at least two days a week.

As the UK’s largest independent full fibre network and wholesale platform of choice, we’re busy setting new standards for what digital infrastructure can and should be.

Our network is greener, more reliable and designed for the future. The products we run over it lead the way on speed, value and service - helping businesses to innovate, communities to thrive, and people to live more connected digital lives.

At CityFibre, you’ll be part of something bigger, helping to build a better-connected Britain, together.

Joining us as a People Operations Specialist

You’ll join our People Operations team at an exciting point in its development, combining hands‑on support across the employee lifecycle with a strong focus on improving how we work. As we introduce greater automation and make better use of our People technology, you’ll help simplify processes, improve workflows and create a better experience for employees and managers. We’re looking for someone who is naturally curious, comfortable questioning existing ways of working and keen to turn ideas into practical improvements.

You’ll receive a competitive salary, a performance related bonus, and a range of benefits to support you across your financial, physical and mental wellbeing.

• Owning People Operations activity across the employee lifecycle, including onboarding, contractual changes, offboarding, employee records and People data
• Providing a responsive and high-quality service to employees and managers, resolving queries and operational issues
• Identifying recurring problems and opportunities to simplify, improve or redesign People processes and workflows
• Using People systems, automation and digital tools to reduce manual activity and improve the employee and manager experience
• Supporting the design, testing and adoption of system improvements and new ways of working
• Working across People, Payroll, Finance and Technology to deliver improvements and ensure processes remain accurate, effective and compliant

What you’ll bring to the role

• Hands‑on experience across employee lifecycle processes and supporting employees and managers
• Experience using HR systems and working with People data, with a strong focus on accuracy and quality
• Evidence of identifying and personally improving, simplifying or redesigning People processes
• An understanding of how workflows, automation and digital tools can improve operational delivery
• Strong problem-solving and stakeholder skills, with the confidence to bring forward ideas and take ownership
• Experience supporting HR systems change, process mapping, testing or automation would be advantageous

Life at CityFibre

Everyone deserves to feel heard, valued and truly included. Working alongside our Employee Communities, we’re committed to creating a workplace where people feel a genuine sense of belonging and pride in what they do. That’s why we’re proud to be a Times Top 50 Employer for Gender Equality, endorsed by WORK180, a Disability Confident Leader, a Care Leaver Friendly Employer, and a signatory of the Armed Forces Covenant Gold Award.

We’ll support you to thrive inside and outside of work, with opportunities to grow your career and a flexible benefits package that adapts to your life - including generous annual leave (with an extra day off on your birthday), private medical insurance, health cash plans and family-friendly policies.

Find out more about our culture, communities and benefits on our careers site.

Additional Information

We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed, starting with our recruitment process. No matter your background, family or carer status, ethnicity, sexual orientation, religion, age, disability, gender, or gender identity, we welcome your application. If you need any support or reasonable adjustments throughout the application process, please email us at [e-mail]. We want to help!