Senior Microsoft 365 Change & Adoption Consultant

Reply; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Reply is seeking a Senior Change Management and Adoption Consultant to guide clients through Microsoft 365 implementations and modern workplace transitions. You will design, lead and embed change programs, helping organisations maximise value across cloud and collaboration platforms.

You will work with senior leaders and global teams, shaping communications, training and engagement strategies while mentoring junior consultants and contributing to business development efforts.

Qualifications

• Significant experience delivering Change and Adoption initiatives within enterprise environments.
• Commercial awareness with experience contributing to proposals, pre‑sales and business development activity.
• Ability to write clear communications, create compelling presentations and deliver engaging Change and Adoption campaigns.
• Strong stakeholder management skills — comfortable working with senior leaders and diverse global teams.
• Experience delivering technology‑led change, ideally across Microsoft 365, SharePoint or related platforms.
• An understanding of Change Management methodologies such as ADKAR (or similar frameworks).
• Experience mentoring or managing other change professionals.

Responsibilities

• Lead end-to-end Change and Adoption programmes, from pre-sales through to delivery and embedding.
• Design and implement change management strategies aligned to client objectives.
• Shape and support pre-sales activity, including proposals, pitches and client workshops.
• Develop impactful communications and training strategies to drive adoption of Microsoft 365 and Modern Workplace technologies.
• Build and manage senior stakeholder relationships, confidently navigating complex environments.
• Lead workshops, engagement sessions and training activities across global audiences.
• Support and mentor junior consultants within the Change and Adoption practice.
• Champion the Reply brand through business development and thought leadership activity.
• Share best practice in Change Management across the wider consultancy.

Skills

Change management

Stakeholder management

Pre-sales

Training design

Mentoring

Communication

Public speaking

Education

Degree qualified (2:1 or above)

Tools

ADKAR

Job description

Reply is seeking a Senior Change Management and Adoption Consultant to guide clients through Microsoft 365 implementations and modern workplace transitions. You will design, lead and embed change programs, helping organisations maximise value across cloud and collaboration platforms.

You will work with senior leaders and global teams, shaping communications, training and engagement strategies while mentoring junior consultants and contributing to business development efforts.