Senior Change and Adoption Consultant

Reply; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Reply is seeking a Senior Change Management and Adoption Consultant to guide clients through Microsoft 365 implementations and modern workplace transitions. You will design, lead and embed change programs, helping organisations maximise value across cloud and collaboration platforms.

You will work with senior leaders and global teams, shaping communications, training and engagement strategies while mentoring junior consultants and contributing to business development efforts.

Qualifications

• Significant experience delivering Change and Adoption initiatives within enterprise environments.
• Commercial awareness with experience contributing to proposals, pre‑sales and business development activity.
• Ability to write clear communications, create compelling presentations and deliver engaging Change and Adoption campaigns.
• Strong stakeholder management skills — comfortable working with senior leaders and diverse global teams.
• Experience delivering technology‑led change, ideally across Microsoft 365, SharePoint or related platforms.
• An understanding of Change Management methodologies such as ADKAR (or similar frameworks).
• Experience mentoring or managing other change professionals.

Responsibilities

• Lead end-to-end Change and Adoption programmes, from pre-sales through to delivery and embedding.
• Design and implement change management strategies aligned to client objectives.
• Shape and support pre-sales activity, including proposals, pitches and client workshops.
• Develop impactful communications and training strategies to drive adoption of Microsoft 365 and Modern Workplace technologies.
• Build and manage senior stakeholder relationships, confidently navigating complex environments.
• Lead workshops, engagement sessions and training activities across global audiences.
• Support and mentor junior consultants within the Change and Adoption practice.
• Champion the Reply brand through business development and thought leadership activity.
• Share best practice in Change Management across the wider consultancy.

Skills

Change management

Stakeholder management

Pre-sales

Training design

Mentoring

Communication

Public speaking

Education

Degree qualified (2:1 or above)

Tools

ADKAR

Job description

Reply specialises in designing and implementing solutions based on new communication channels and digital media. Structured as a network of highly specialised companies, Reply supports leading European industrial groups in sectors such as Telco & Media, Industry and Services, Banking and Insurance, and Public Administration, helping define and develop business models enabled by new paradigms such as AI, Cloud Computing, Digital Media, and the Internet of Things. Reply’s services include Consulting, System Integration, and Digital Services.

Role Overview

As a Senior Change Management and Adoption Consultant at Reply, you will help clients maximise the value of Microsoft workplace solutions by guiding them through effective change and adoption strategies. You’ll support organisations from initial solution design through to full adoption, ensuring they not only transition smoothly to the cloud but also fully leverage modern workplace technologies. Working with a creative and passionate team, you’ll deliver impactful change programmes across platforms like Office 365, SharePoint, Power Platform, and Microsoft Teams. As part of a leading Microsoft Gold Partner, you will play a crucial role in transforming day-to-day working experiences for employees.

Responsibilities

• Lead end-to‑end Change and Adoption programmes, from pre‑sales through to delivery and embedding.
• Design and implement change management strategies aligned to client objectives.
• Shape and support pre‑sales activity, including proposals, pitches and client workshops.
• Develop impactful communications and training strategies to drive adoption of Microsoft 365 and Modern Workplace technologies.
• Build and manage senior stakeholder relationships, confidently navigating complex environments.
• Lead workshops, engagement sessions and training activities across global audiences.
• Support and mentor junior consultants within the Change and Adoption practice.
• Champion the Reply brand through business development and thought leadership activity.
• Share best practice in Change Management across the wider consultancy.

About the Candidate

• Degree qualified (2:1 or above) or equivalent professional experience.
• Significant experience delivering Change and Adoption initiatives within enterprise environments.
• Commercial awareness, with experience contributing to proposals, pre‑sales and business development activity.
• The ability to write clear communications, create compelling presentations and deliver engaging Change and Adoption campaigns.
• Strong stakeholder management skills — comfortable working with senior leaders and diverse global teams.
• Experience delivering technology‑led change, ideally across Microsoft 365, SharePoint or related platforms.
• An understanding of Change Management methodologies such as ADKAR (or similar frameworks).
• Experience mentoring or managing other change professionals.

Reply is an Equal Opportunities Employer and committed to embracing diversity in the workplace. We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type regardless of age, sexual orientation, gender, identity, pregnancy, religion, nationality, ethnic origin, disability, medical history, skin colour, marital status or parental status or any other characteristic protected by the Law.

Reply is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, please let us know of any Reasonable Adjustments you may need.