Senior Membership Operations Lead

NATIONAL ART COLLECTIONS FUND; Camden Town; On-site; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Annual leave 25 days

National Art Pass

Free Exhibition Entry

Life Assurance

Season Ticket Loan

Pension Scheme

Job summary

Art Fund, the national fundraising charity for art, is seeking a Senior Membership Operations Manager in London at King's Cross. You will lead the Supporter Services Team, manage end-to-end supplier relationships, define SLAs, oversee performance, and address complex supporter issues to drive continuous improvement.

Join a values-driven organisation offering generous benefits, including 25 days leave, a National Art Pass, life assurance, a season-ticket loan, and a defined pension scheme.

Qualifications

• Experience managing supplier relationships and contracts.
• Ability to define SLAs and track performance metrics.
• Experience handling complex customer service escalations.
• Experience coordinating training and process improvements.

Responsibilities

• Manage end-to-end supplier relationships and SLAs.
• Monitor daily performance and key service metrics.
• Act as escalation point for sensitive complaints.
• Coordinate training for Supporter Services Coordinators.
• Drive system and process improvements.

Skills

Supplier management

SLA definition

Service metrics

Escalation handling

Training coordination

Job description

Art Fund, the national fundraising charity for art, is seeking a Senior Membership Operations Manager in London at King's Cross. You will lead the Supporter Services Team, manage end-to-end supplier relationships, define SLAs, oversee performance, and address complex supporter issues to drive continuous improvement.

Join a values-driven organisation offering generous benefits, including 25 days leave, a National Art Pass, life assurance, a season-ticket loan, and a defined pension scheme.