Senior Membership Events Officer

Victoria and Albert Museum; Greater London; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

29 days of holiday

5.5% employee pension contribution

Life assurance scheme

Family-friendly policies

Free entrance to major museums

Discounts at major retailers

Discount platform

Job summary

A leading museum in Greater London is seeking a Senior Membership Events Officer to create and deliver unique experiences for Members. This role involves curating diverse events and supporting membership retention through engagement initiatives. The ideal candidate will have exceptional organizational precision and a creative approach to event delivery. Benefits include 29 days of holiday, pension contributions, and more. Join us in making a positive impact on Member experiences.

Qualifications

• Meticulous attention to detail and strong organisational skills.
• Proven experience curating engaging events.
• Excellent written and verbal communication.

Responsibilities

• Create a unique events program for V&A Members.
• Support membership retention through engaging events.
• Work with teams to deliver various Members' events.
• Support the V&A through income raised by membership events.

Skills

Exceptional Organisational Precision

Creative Event Delivery

Confident Communication

Collaborative and Supportive Team Contributor

Strong initiative

Job description

Do you have a creative approach to events, a strong eye for detail, and a passion for creating experiences that engage, entertain and inspire?

The Membership team is looking for a Senior Membership Events Officer to play a key role in programming and delivering a vibrant range of unique experiences for Members and the wider V&A audience. You will help shape and bring to life inspiring Members’ events that deepen engagement with the Museum, from talks, workshops and film screenings to online events and exhibition previews. Your work will directly support Membership retention at a time of ambitious growth, as the V&A expands its venues, reaches new audiences across the UK and internationally, and places renewed focus on creativity, inclusion and excellence in the visitor experience.

What will you be doing?

• Create a one-of-a-kind events program that members can only enjoy at the V&A
• Offer a unique experience to V&A Members, contributing to acquisition, retention and loyalty
• Complement the special exhibition programme and the new work the V&A does
• Support the V&A through income raised by membership events

The Senior Membership Officer will work across the Membership Events programme, with primary responsibility for the programming and delivery of unique Members-only events both on site and online. This includes working with the Membership Events Manager to programme and deliver the annual festive open evening, as well as exhibition-related Members’ Only online curator talks, preview days, and other out-of-hours access to exhibitions as required.

Who are we looking for?

• Exceptional Organisational Precision: Meticulous attention to detail, strong organisational skills, ability to manage multiple priorities, and maintain calm under pressure.
• Creative Event Delivery: Proven experience curating a diverse programme of engaging events with a creative approach to event ideas, preferably within a membership scheme.
• Confident Communication: Excellent written and verbal communication; confidence addressing audiences, with the ability to adapt your communication style for different groups.
• Collaborative and Supportive Team Contributor: Flexible, reliable, and conscientious team player with experience working cooperatively across teams.
• Strong initiative, ability to take responsibility, work independently without supervision, and deliver tasks efficiently, including use of relevant IT systems.
• An understanding of V&A Members and Membership programme, and interest.

What’s in it for you?

• 29 days of holiday + public holidays each year
• 5.5% employee pension contribution, 10% employer pension contribution (post-probation)
• Life assurance scheme (to value of 4 x annual salary)
• Family-friendly policies e.g. enhanced maternity + paid carers leave
• Free sanitary products for all employees across our sites
• Free entrance to many major museums and exhibitions
• Benefits platform offering discounts at major retailers
• and many more

Full job description and list of benefits on our website