Senior Membership Administrator

Merrifield Consultants; Greater London; Hybrid; GBP 33,000 - 37,000; Full time

Job summary

Merrifield Consultants, a specialist recruitment consultancy within the not-for-profit sector, is partnering with a leading international professional body to recruit a Senior Membership Administrator in London. You will support global membership operations and ensure members receive high-quality service.

Working hybrid (3 days in the office), you will manage renewal cycles, maintain records, produce reports and help deliver member benefits while building strong relationships with stakeholders

Qualifications

• Experience in a membership, customer service or busy operational environment.
• High level of organisation and ability to manage tasks from start to finish.
• Excellent attention to detail with membership records, data and payments.
• Strong written and verbal communication with diverse stakeholders.
• Ability to work independently, prioritise and meet deadlines.
• Proactive and collaborative approach.
• Experience using Mailchimp, Canva, Eventbrite and SurveyMonkey alongside CRM and CMS systems.
• Ability to build professional relationships with senior professionals.

Responsibilities

• Manage the quarterly membership renewal cycle for a global membership of 14,000+ members, including payments, direct debits and overdue archiving.
• Provide accurate membership data to third-party suppliers to support invoicing and renewals.
• Produce membership statistics, reports and analytics to monitor activity, trends and performance.
• Maintain accurate membership records, including member contact details and benefits.
• Work with internal teams and external providers to ensure processes, payments and communications are delivered on time.
• Respond to day-to-day member enquiries by email and telephone with professional service.
• Support delivery of member services, including benefits such as free courses and interview coaching.
• Identify opportunities to improve administrative processes and ways of working.
• Support the implementation of new member benefits and retention initiatives.
• Build effective relationships with colleagues, suppliers and senior professionals.

Skills

Membership administration

Data accuracy

Organisation

Communication

Stakeholder management

Problem solving

Tools

Mailchimp

Canva

Eventbrite

SurveyMonkey

CRM systems

CMS systems

Job description

Merrifield Consultants, a specialist recruitment consultancy within the not-for-profit sector, are delighted to be partnering with a leading international professional body and educational charity to recruit a Senior Membership Administrator.

Salary: £33-37k

Contract: Permanent

Hours: Full-time, 35 hours per week

Location: London

Working pattern: Hybrid working (3 days a week in the office)

About the role

As Senior Membership Administrator, you will play an important role in supporting the organisation's global membership operations and ensuring members receive a high-quality, professional service.

Working collaboratively with colleagues across the organisation, an international team and external suppliers, you will oversee key membership processes, maintain accurate data, support member communications and help deliver a range of valuable member benefits.

This is a varied role that would suit someone who enjoys combining administration, data, customer service and process improvement, and who takes genuine pride in getting the detail right.

Key responsibilities

• Manage the quarterly membership renewal cycle for a global membership of more than 14,000 members, including payment runs, direct debits and the archiving of overdue memberships.
• Provide accurate membership data to third-party suppliers to support invoicing and member renewals, managing weekly and monthly data requirements.
• Produce membership statistics, reports and student analytics to help monitor membership activity, trends and performance.
• Maintain accurate and up-to-date membership records, including member contact details and benefits.
• Work closely with internal teams and external providers to ensure membership processes, payments and communications are delivered accurately and on time.
• Respond to day-to-day member enquiries by email and telephone, providing professional and helpful support on memberships, payments, renewals and benefits.
• Support the delivery of member services, working closely with an international team to provide member benefits, including free courses and interview coaching.
• Identify opportunities to improve existing administrative processes and ways of working.
• Support the implementation of new member benefits and membership retention initiatives.
• Build effective working relationships with colleagues, suppliers and senior professionals within the sector.

Person specification

We are looking for an experienced and highly organised administrator who is confident managing multiple priorities and takes ownership of their work.

You will ideally have:

• Experience in a membership, customer service, administration or similarly busy operational environment.
• A high level of organisation, with the ability to manage tasks from start to completion.
• Excellent attention to detail and accuracy, particularly when working with membership records, data and payments.
• Strong written and verbal communication skills, with the confidence to communicate professionally with a wide range of stakeholders.
• The ability to work independently, prioritise effectively and manage competing deadlines.
• A proactive, enthusiastic and collaborative approach.
• Experience using online tools such as Mailchimp, Canva, Eventbrite and SurveyMonkey, alongside CRM and CMS systems.
• Confidence in building professional relationships with senior professionals and external stakeholders.
• A genuine interest in delivering excellent member service and improving processes.

Why join?

This is a fantastic opportunity to join an internationally focused organisation at the heart of its professional community. You will work with colleagues across different teams and locations, playing a key role in supporting a global membership base.

If you are an organised, motivated and personable membership administrator who enjoys working with people, data and processes, this could be an excellent next step in your career.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout