Senior Medical Secretary ENT

Worcestershire Acute Hospitals NHS Trust; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Job summary

Worcestershire Acute Hospitals NHS Trust is seeking a Senior Medical Secretary to join the ENT team. The role involves providing high‑quality secretarial and administrative support to consultants, managing patient administration systems, and coordinating elective surgery bookings and waiting lists.

You will work closely with clinicians and admin colleagues to maintain efficient service delivery and accurate documentation in a busy hospital environment.

Qualifications

• Knowledge of NHS guidelines including 18 week RTT Self-reliant.
• Ability to work independently and as part of a team.
• Good computer skills with Microsoft Office.
• Excellent verbal and written communication skills.
• Good organisational skills.
• Knowledge of NHS systems such as Oasis / PAS / Bluespier / CLIP.
• Adaptable / Flexible with the ability to prioritise workloads.

Responsibilities

• Provide secretarial support to one or more consultants and junior staff.
• Assist in organisation of the consultants' workload and manage patient administration systems.
• Booking of elective surgery and management of the elective waiting list.
• Medical audio/copy typing duties including outpatient letters and discharge summaries.
• Ensure outsourced work for Acute Clinics is correctly checked and uploaded to Trust records.
• Respond to enquiries from GPs, other health service personnel, patients and relatives.
• Use PAS systems to maintain accurate patient information and produce documentation as required.
• Cover for Medical Secretary colleagues as needed.

Skills

Communication skills

Telephone skills

Organisational skills

NHS systems knowledge

IT skills

Education

GCSE English and Maths

AMSPAR qualification or working towards AMSPAR medical terminology

Tools

Oasis

PAS

Bluespier

CLIP

Job description

Worcestershire Acute Hospitals NHS Trust

Senior Medical Secretary ENT

The closing date is 18 November 2026

Please note that we will accept Secondments for this role.

An exciting opportunity has arisen for a medical secretary to join the ENT team at Worcestershire Acute Trust. The role is demanding and interesting and will require someone who is able to work in a busy environment, has attention to detail and can manage a variety of tasks to meet deadlines within the service.

We are looking for an enthusiastic, capable and motivated individual to join our team. The post holder will be working closely with clinical and administrative colleagues to ensure task are completed to a high standard to ensure the smooth running of the service.

The Ideal candidate must have a flexible 'can do' attitude and the ability to use own intuitive with excellent communication/interpersonal and IT skills.

Main duties of the job

Provide Secretarial support to one or more consultants as well as junior staff and to assist in the organisation of the consultants work load. Effective and efficient management of patient administration systems. Booking of elective surgery and management of the elective waiting list.

About us

Worcestershire Acute Hospitals NHS Trust is a largeacute and specialised hospital trust that provides a range of local acuteservices to the residents of Worcestershire and more specialised services to alarger population in Herefordshire and beyond.

The Trust operates hospital-based services fromthree sites in Kidderminster, Redditch and Worcester

Our workforce is more than 7,000 strong, and ourcaring staff are recognised as providing good and outstanding patient-centredcare. You could be one of them.

We are committed to recruiting the best people towork with us. Our values, which we ask all staff to demonstrate, underpin oureveryday work and remain firmly at the heart of all we do.

Being open and honest

Ensuring people feel cared for

Showing respect to everyone

We are committed to developing a culture of continuous improvement by embedding the principles of our Improvement System.

We are proud to have achieved Timewiseaccreditation - this means we are committed to embedding flexible workingwithin our organisation as a flex positive employer.

DBS Checks and Costs

Any applicants who are offered posts requiring aDBS check as part of their employment check will have the cost of this check(at the current rate) deducted from their salary. Please see link in SupportingInformation section for more details on DBS checks and costs.

Job responsibilities

To provide a personal assistant and medical secretarial service to a Consultant and other medical staff in relation to their clinical duties.

To manage the Consultants waiting list and the booking of theatre lists in line with Trust policy and national 18 week RTT guidelines.

To undertake medical audio/copy typing duties including outpatient letters to General Practitioners operation notes and letters, discharge summaries and other official correspondence if required.

To undertake responsibility to ensure any outsourced work for the Acute Clinics is correctly checked and uploaded to the Trust records and applications.

To respond to enquiries from GPs, other Health Service personnel, patients and relatives

To participate in the collection and transmission of information to enable the Directorate to meet its objectives.

To assist with sorting day to day post.

To participate in the introduction and use of IT and to provide IT support to colleagues.

To cover, as is practical, Medical Secretary colleagues

To participate in the use of PAS systems to establish patient information is kept as accurate as possible and produce patient documentation as required.

To undertake any other duties as may be required as appropriate by the Consultant or the Directorate Management Team in accordance to the needs of the service.

Skill/Knowledge

• Knowledge and understanding of National Guidelines including 18 week RTT Self-reliant, ability to work independently and as part of a team Good computer skills Working knowledge of Microsoft Office Good telephone skills Excellent verbal and written communication skills Good organisational skills
• Knowledge of NHS systems Working knowledge of Oasis / PAS / Bluespier / CLIP

Other Job Requirements

• Adaptable / Flexible Able to prioritise workloads Willing to work flexible hours

Qualifications

• GCSE English and Maths at Grade C or above, or equivalent
• Typewriting / word processing RSA AMSPAR qualification or working towards AMSPAR medical terminology qualification

Personal Qualities

• Able to work in demanding conditions where there is a high volume of activity Accurate and attention to detail Willingness to work with team members to help develop office and communication systems in conjunction with evolving working practices

Experience

• Previous medical secretarial / hospital experience Previous experience working in a busy office Previous experience of dealing with members of the public
• Knowledge of NHS systems Working knowledge of Oasis / PAS / Bluespier / CLIP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Worcestershire Acute Hospitals NHS Trust