Senior Medical Device Customer Support Specialist

Enovis; Guildford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Enovis is seeking a customer service-focused professional to support post-sales service activities. You will interact with customers and internal teams via multiple channels to manage RMAs, returns, servicing and exchanges, while maintaining accurate records.

Role involves coordinating with field service when needed, updating systems, and resolving return credit issues. A minimum of 5+ years' experience is typical for this position.

Qualifications

• Customer service experience or aptitude to handle diverse inquiries.
• Strong communication and interpersonal skills.
• Ability to analyze problems and determine effective solutions.

Responsibilities

• Interact with customers and company sales/service reps via phone, email, text, chat or social media to handle pre-/post-sales service.
• Process returns (RMA), servicing and exchanges; update databases and track status of returns.

Skills

Customer service

Communication

Problem solving

Job description

Enovis is seeking a customer service-focused professional to support post-sales service activities. You will interact with customers and internal teams via multiple channels to manage RMAs, returns, servicing and exchanges, while maintaining accurate records.

Role involves coordinating with field service when needed, updating systems, and resolving return credit issues. A minimum of 5+ years' experience is typical for this position.