Customer Service Representative

Enovis; Guildford; On-site; GBP 35,000 - 55,000; Full time

Job summary

Enovis is seeking a customer service-focused professional to support post-sales service activities. You will interact with customers and internal teams via multiple channels to manage RMAs, returns, servicing and exchanges, while maintaining accurate records.

Role involves coordinating with field service when needed, updating systems, and resolving return credit issues. A minimum of 5+ years' experience is typical for this position.

Qualifications

• Customer service experience or aptitude to handle diverse inquiries.
• Strong communication and interpersonal skills.
• Ability to analyze problems and determine effective solutions.

Responsibilities

• Interact with customers and company sales/service reps via phone, email, text, chat or social media to handle pre-/post-sales service.
• Process returns (RMA), servicing and exchanges; update databases and track status of returns.

Skills

Customer service

Communication

Problem solving

Job description

Who We AreABOUT ENOVISEnovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company’s extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond. For more information about Enovis, please visit www.enovis.com.What You'll DoInteracts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Updates databases with status of returned materials issues and accounts for returns inventory. Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules. Ensure service information accessible by sorting and filing documents/forms. May schedule field service repair calls. Handles requests for additional company materials. Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems. Extensive knowledge in specialized function. Contributes to the development of concepts and techniques. Assignments are complex and require judgement and initiative. May act independently to determine methods and procedures for new assignments. May be a team leader or considered a subject matter expert for their work area. Typically requires a minimum of 5+ years of experience.Equal Employment OpportunityAt Enovis, we are committed to providing equal employment opportunities to all individuals. Employment decisions are based solely on merit, qualifications, and the needs of the business. We uphold a policy of equal treatment for all employees and applicants, without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, or any other characteristics unrelated to a person’s qualifications or job performance. This commitment extends to all aspects of employment, including recruitment, hiring, job assignments, compensation, training, promotion, demotion, transfers, layoffs, discipline, and separation, as well as all other terms and conditions of employment.