Senior Customer Service and Solutions Specialist

Enovis; England; On-site; GBP 35,000 - 52,000; Full time

Job summary

Enovis is seeking a customer service professional in the United Kingdom to handle a range of pre- and post-sales service tasks. The role involves interacting with customers via multiple channels, processing returns and RMAs, and updating internal databases with order and service information.

Responsibilities include documenting returns, scheduling field service calls when needed, and maintaining accurate records of pricing, parts and deliveries.

Qualifications

• Interacts with customers via telephone, email, text, chat or social media to handle pre- or post-sales service.
• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.
• Updates databases with status of returned materials and accounts for returns inventory.
• Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules.
• May schedule field service repair calls and maintains records of materials and pricing.

Responsibilities

• Handle customer inquiries and coordinate with sales/service teams to resolve issues.
• Process returns, RMAs, exchanges and warranty-related requests.
• Maintain accurate records of orders, deliveries, and service tickets.
• Assist in scheduling field service visits and updating pricing or part details.

Job description

Enovis is seeking a customer service professional in the United Kingdom to handle a range of pre- and post-sales service tasks. The role involves interacting with customers via multiple channels, processing returns and RMAs, and updating internal databases with order and service information.

Responsibilities include documenting returns, scheduling field service calls when needed, and maintaining accurate records of pricing, parts and deliveries.