Senior Markets & Street Trading Leader

London Borough of Hackney; Birmingham; On-site; GBP 35,000 - 52,000; Full time

Job summary

London Borough of Hackney is seeking a Senior Markets Service Officer to lead busy, customer-facing operations across Hackney's markets and street trading locations. You will work directly with traders, residents and partners to ensure safe, welcoming and commercially successful sites.

The role requires strong decision-making, relationship-building and commercial awareness, with Saturday and Sundays on a rotation, and some evenings and public holidays as part of the pattern.

Qualifications

• Experience of leading frontline operations in a busy environment.
• The confidence to make decisions, solve problems and deal calmly with challenging situations.
• Strong interpersonal skills and the ability to build credible relationships with businesses, colleagues, residents and partners.
• Commercial awareness and an understanding of how occupancy, customer experience and operational standards contribute to income and business success.
• The ability to balance excellent customer service with regulation, compliance and consistent application of rules.

Responsibilities

• Lead frontline operations across markets and street trading locations.
• Coordinate site activity and make sound decisions when issues arise.
• Develop colleagues, set clear standards and deliver consistent service.
• Build strong relationships with traders and support new entrepreneurs.
• Grow occupancy and income by filling pitches and attracting traders.
• Manage licensing and compliance, conduct inspections and enforce where needed.
• Improve income collection and reduce arrears while treating businesses fairly.
• Use data to identify problems, track performance and improve the service.
• Collaborate with partners across the Council and external agencies.
• Support events and service improvement projects to attract audiences.

Skills

Lead frontline operations

Stakeholder relationships

Commercial awareness

Regulatory compliance

Problem solving

Tools

Microsoft Office

CRM systems

Case management

Mobile technology

Job description

London Borough of Hackney is seeking a Senior Markets Service Officer to lead busy, customer-facing operations across Hackney's markets and street trading locations. You will work directly with traders, residents and partners to ensure safe, welcoming and commercially successful sites.

The role requires strong decision-making, relationship-building and commercial awareness, with Saturday and Sundays on a rotation, and some evenings and public holidays as part of the pattern.