Markets Frontline Lead (12-Month Secondment)

The Methodist Church in Britain; Greater London; Vor Ort; GBP 36.000 - 48.000; Vollzeit

Zusammenfassung

London Borough of Hackney is seeking a proactive professional to lead frontline operations for markets and street trading. The role involves coordinating site activity, licensing, compliance and occupancy, with regular work at markets including Saturdays and other events.

No prior market experience is required, but strong decision-making and stakeholder relations are essential. You will support officers, develop teams, and work with traders to grow occupancy and income while maintaining

Qualifikationen

• Experience in leading or coordinating frontline operations in a busy environment.
• Ability to organise competing priorities during busy trading periods.
• Ability to build credible relationships with traders, partners and customers.

Aufgaben

• Leading frontline operations, coordinating site activity and making sound decisions.
• Supporting and developing officers and teams, setting clear standards.
• Building relationships with traders and helping businesses succeed, attracting new entrepreneurs.
• Growing occupancy and income by filling pitches and managing licensing and compliance.
• Improving income collection and reducing arrears; ensuring fair treatment of businesses.
• Maintaining public realm standards by addressing hazards, defects and obstructions.
• Using data to track performance and improve the service.
• Working with partners to resolve complex issues.
• Supporting events and campaigns to bring new audiences to markets.
• Contributing to sustainability, emergency planning and trader recruitment initiatives.

Kenntnisse

Decision making

Interpersonal skills

Commercial awareness

Customer service

Regulation & compliance

Written communication

Microsoft Office

CRM systems

Tools

CRM software

Case-management systems

Microsoft Office

Jobbeschreibung

London Borough of Hackney is seeking a proactive professional to lead frontline operations for markets and street trading. The role involves coordinating site activity, licensing, compliance and occupancy, with regular work at markets including Saturdays and other events.

No prior market experience is required, but strong decision-making and stakeholder relations are essential. You will support officers, develop teams, and work with traders to grow occupancy and income while maintaining