Senior Markets Operations Leader — Growth & Compliance

London Borough of Hackney; Liverpool; Presencial; GBP 36.000 - 48.000; Jornada completa

Descripción de la vacante

London Borough of Hackney is seeking a Senior Markets Service Officer who will be a senior operational figure across our markets and street trading locations. You will help ensure sites are safe, welcoming, commercially successful and professionally run while balancing traders, residents, visitors and the wider community.

You will lead frontline operations, develop colleagues, build strong relationships with traders and partners, grow occupancy and income, and manage licensing, compliance and

Formación

• Experience of leading frontline operations in a busy environment.
• Ability to make decisions and stay calm in challenging situations.
• Strong interpersonal skills with businesses, residents and partners.
• Commercial awareness; understand how occupancy and service affect income.
• Balance excellent customer service with regulation and rules.
• Good written communication, record keeping, and organisation.
• Proficient with digital systems including MS Office and CRM.
• Able to prioritise during busy trading periods.

Responsabilidades

• Lead frontline operations on site and coordinate activity.
• Support and develop colleagues; set standards.
• Build relationships with traders and support new entrants.
• Grow occupancy and income; fill pitches and attract traders.
• Manage licensing and inspections; escalate enforcement when needed.
• Improve income collection and manage arrears fairly.
• Maintain high public realm standards; address hazards quickly.
• Use data to track performance and improve service.
• Collaborate with partners to resolve issues.
• Support events and campaigns to attract audiences.

Conocimientos

Frontline leadership

Decision making

Interpersonal skills

Commercial awareness

Customer service

Written communication

Digital systems

Descripción del empleo

London Borough of Hackney is seeking a Senior Markets Service Officer who will be a senior operational figure across our markets and street trading locations. You will help ensure sites are safe, welcoming, commercially successful and professionally run while balancing traders, residents, visitors and the wider community.

You will lead frontline operations, develop colleagues, build strong relationships with traders and partners, grow occupancy and income, and manage licensing, compliance and