Senior Markets Operations Lead

LONDON BOROUGH OF HACKNEY; City of Westminster; On-site; GBP 44,000 - 46,000; Full time

Job summary

The London Borough of Hackney is seeking a Senior Markets Service Officer to lead frontline operations across our markets and street trading sites. You will help ensure sites are safe, welcoming and commercially successful while balancing traders, residents and visitors.

Responsibilities include coordinating on-site activity, building relationships with traders, improving occupancy and income, and ensuring licensing, compliance and data-driven service improvements.

Qualifications

• Experience leading or coordinating frontline operations in busy settings.
• Ability to make decisions, solve problems and stay calm in challenging situations.
• Strong relationships with businesses, residents and partners.
• Commercial awareness and understanding of occupancy, customer experience and income.
• Ability to balance excellent service with regulation and consistent rules.
• Good written communication and record keeping.
• Comfort using digital systems, CRM or case-management tools.
• Ability to organise competing priorities during peak trading.

Responsibilities

• Lead frontline operations on site and coordinate activity across markets.
• Set standards, develop colleagues and deliver a consistent service.
• Build relationships with traders and support new entrepreneurs.
• Grow occupancy and income by filling pitches and attracting traders.
• Manage licensing, inspections, and enforcement where needed.
• Improve income collection and treat businesses fairly.
• Maintain public realm standards and address hazards quickly.
• Use data to identify problems and drive service improvements.
• Collaborate with Council and external agencies on complex issues.
• Support events and projects to attract new audiences and businesses.

Skills

Lead frontline operations

Decision making under pressure

Interpersonal relationships

Commercial awareness

Regulation & compliance

Written communication

Digital systems familiarity

Priority management

Job description

The London Borough of Hackney is seeking a Senior Markets Service Officer to lead frontline operations across our markets and street trading sites. You will help ensure sites are safe, welcoming and commercially successful while balancing traders, residents and visitors.

Responsibilities include coordinating on-site activity, building relationships with traders, improving occupancy and income, and ensuring licensing, compliance and data-driven service improvements.