Senior Markets Service Officer

The Methodist Church in Britain; Greater London; Sur place; GBP 36 000 - 48 000; Plein temps

Résumé du poste

London Borough of Hackney is seeking a proactive professional to lead frontline operations for markets and street trading. The role involves coordinating site activity, licensing, compliance and occupancy, with regular work at markets including Saturdays and other events.

No prior market experience is required, but strong decision-making and stakeholder relations are essential. You will support officers, develop teams, and work with traders to grow occupancy and income while maintaining

Qualifications

• Experience in leading or coordinating frontline operations in a busy environment.
• Ability to organise competing priorities during busy trading periods.
• Ability to build credible relationships with traders, partners and customers.

Responsabilités

• Leading frontline operations, coordinating site activity and making sound decisions.
• Supporting and developing officers and teams, setting clear standards.
• Building relationships with traders and helping businesses succeed, attracting new entrepreneurs.
• Growing occupancy and income by filling pitches and managing licensing and compliance.
• Improving income collection and reducing arrears; ensuring fair treatment of businesses.
• Maintaining public realm standards by addressing hazards, defects and obstructions.
• Using data to track performance and improve the service.
• Working with partners to resolve complex issues.
• Supporting events and campaigns to bring new audiences to markets.
• Contributing to sustainability, emergency planning and trader recruitment initiatives.

Connaissances

Decision making

Interpersonal skills

Commercial awareness

Customer service

Regulation & compliance

Written communication

Microsoft Office

CRM systems

Outils

CRM software

Case-management systems

Microsoft Office

Description du poste

This 12-month fixed-term secondment sits in the Markets, Shop Fronts and Street Trading Service, within Climate, Homes and Economy at the London Borough of Hackney. It leads frontline operations across markets and street trading, covering traders, licensing, compliance, occupancy and income. Much of the week is spent at markets, including every Saturday, at least two Sundays a month and some evenings and public holidays. No prior market experience is needed.

What the job involves

• Leading frontline operations, coordinating site activity and making sound decisions when issues arise
• Supporting and developing officers and operational teams, and setting clear standards
• Building relationships with traders, helping existing businesses succeed and bringing in new entrepreneurs
• Growing occupancy and income by filling pitches and attracting new tradersManaging licensing and compliance, including inspections, proportionate problem solving and escalating enforcement
• Improving income collection and helping to prevent and reduce arrears, treating businesses fairly and consistently
• Maintaining public realm standards by identifying and quickly addressing hazards, defects and obstructions
• Using data and operational intelligence to track performance and improve how the service operates
• Working with Council partners and external agencies to resolve complex issues
• Supporting events, campaigns and service improvement projects that bring new audiences and businesses into markets
• Contributing to wider initiatives such as sustainability, emergency planning and trader recruitment

What’s required

Experience

• Leading or coordinating frontline operations in a busy environment
• Organising competing priorities and maintaining standards during busy trading periods

Skills & knowledge

• Confidence to make decisions, solve problems and handle challenging situations calmly
• Strong interpersonal skills and credible relationships with businesses, colleagues, residents and partners
• Commercial awareness of how occupancy, customer experience and standards affect income
• Balancing excellent customer service with regulation, compliance and consistent application of rules
• Good written communication, record keeping and organisational skills
• Confidence using Microsoft Office, CRM or case-management systems and mobile technology

What’s offered

• Experience across operations, commercial development, licensing, business support, compliance, events and place management