Markets Operations Lead – Frontline, Flexible Working

Hackney; London Borough of Hackney; On-site; GBP 36,000 - 48,000; Full time

Job summary

Hackney Council in London seeks a Senior Markets Service Officer to lead busy frontline operations across Hackney's markets and street trading locations. You will work directly with traders, residents and partners to ensure safe, welcoming and commercially successful markets.

This 12‑month fixed term role requires you to balance regulatory compliance with excellent customer service, drive occupancy and income, and use data to improve performance.

Qualifications

• Experience leading frontline operations in a busy public-facing service.
• Strong judgement and decision-making under pressure.
• Ability to build credible relationships with traders, residents and partners.
• Commercial awareness and understanding of occupancy and income impacts.

Responsibilities

• Lead frontline operations on market sites across Hackney.
• Coordinate activity on site and resolve issues promptly.
• Support and develop colleagues with clear standards.
• Grow occupancy and income by attracting traders and improving compliance.
• Manage licensing, inspections and enforcement where needed.
• Use data to track performance and improve service operations.

Skills

Frontline leadership

Commercial awareness

Stakeholder relationships

Decision making

Written communication

Tools

Microsoft Office

CRM systems

Mobile tech

Job description

Hackney Council in London seeks a Senior Markets Service Officer to lead busy frontline operations across Hackney's markets and street trading locations. You will work directly with traders, residents and partners to ensure safe, welcoming and commercially successful markets.

This 12‑month fixed term role requires you to balance regulatory compliance with excellent customer service, drive occupancy and income, and use data to improve performance.