Senior Marine Claims Lead — Complex & High-Value

Westfield; Greater London; Sur place; GBP 90 000 - 130 000; Plein temps

Résumé du poste

Westfield Specialty seeks an experienced Marine claims specialist to lead complex handling from syndicates and coverholder accounts to underwriter reporting. You will coordinate with brokers, legal representatives and service providers to ensure timely settlements and accurate MI for renewal and reserving meetings.

With 10+ years in marine claims, ACII qualification or progress toward it, and strong analytical and stakeholder management skills, you will drive improvements, oversee reserves, run

Qualifications

• Educated to at least A-Level standard.
• ACII qualification or significant progression towards attainment of ACII.

Responsabilités

• Handle, adjust and negotiate settlement of Syndicates standard claims including management of specific insureds and coverholder accounts.
• Handling and management of complex claims under referral to the Head of First Party Claims/Head of International Claims.
• All claims emanating from policies written by Westfield Specialty's Claims Philosophy and Claims Guidelines meeting the service levels set out therein to ensure an exceptional customer experience.
• Liaise with and establish good relationships with brokers, legal representatives, service providers, experts, DCAs and coverholders in connection with claim related matters.
• Organise and attend regular broker relationship meetings.
• Work with actuarial and underwriting teams to assist in the preparation of claims information for underwriting renewals and reserving meetings.
• Update the underwriters and Head of First Party Claims on significant claims, wording issues or trends affecting the account to include portfolio analysis and provision of MI.
• Ensure that claims are managed effectively through diary, maintenance of the marine and energy watchlist and static/outstanding claim inventory review.
• Manage the marine and energy claims portfolio and the development of all reported claims to assess and provide input into the adequacy of IBNR provisions and ultimates.
• Ensure and oversee the monitoring and recording of monthly bordereaux receipt for delegated accounts.
• Escalation of claims handling queries to Head of First Party Claims/Head of International Claims.
• Ensure reserving practice complies with documented practice.
• Ensure full compliance with all Westfield Specialty stipulated global and local operating protocols, procedures and policies, service standards and FSA and regulatory compliance.
• Relationship building, developing Westfield Specialty’s market recognition and promoting the Westfield Specialty’s brand (including participation in industry conferences/committees, by way of attendance or presentation, steering committee/market meetings, meetings with brokers and insureds to discuss trends and developments in the context of an existing claim and assisting Underwriters in their marketing efforts);
• Prepare and host lessons learned seminars for claims/underwriting;
• Attend renewal meetings, new business pitches and client meetings on an ad hoc basis as required;
• Working with the reinsurance team to report claims and effect recovery from outward reinsurers;
• Deliver against targets for departmental KPIs;
• Arrange, host and attend weekly/monthly underwriting/reserving meetings;
• Mentoring of team members/more junior members of staff through day-to-day coaching and oversight;
• Oversee runoff of elements of the portfolio and ensure service company claims/other facilities are reconciled and reserves updated accordingly;
• Actively participating in and contributing to system and process improvements initiatives and innovations across the International Claims operation as required;
• Any other ad hoc or project work as may be assigned by the Head of First Party Claims and/or Head of International Claims.

Connaissances

Marine claims

Claims management

Analytical skills

Communication skills

Regulatory knowledge

Stakeholder management

Team leadership

Problem solving

Organizational skills

MS Office

Strategic thinking

Industry knowledge

Formation

ACII qualified

ACII progression

Outils

MS Word

MS Excel

PowerPoint

Outlook

ECF

Description du poste

Westfield Specialty seeks an experienced Marine claims specialist to lead complex handling from syndicates and coverholder accounts to underwriter reporting. You will coordinate with brokers, legal representatives and service providers to ensure timely settlements and accurate MI for renewal and reserving meetings.

With 10+ years in marine claims, ACII qualification or progress toward it, and strong analytical and stakeholder management skills, you will drive improvements, oversee reserves, run