Senior Manager, Seller Advocacy

eBay; London; On-site; GBP 40,000 - 55,000; Full time

Job summary

eBay seeks a Senior Manager, Seller Advocacy to join the UK B2C team. The role focuses on ensuring effective community engagement and regulatory advocacy for sellers. Candidates should possess strong relationship management skills and excel in cross-functional collaboration to meet organizational goals.

Qualifications

• Experience in managing and building relationships with external partners.
• Excellent written and verbal communication skills.
• Ability to handle ambiguity in a trust-based environment.

Responsibilities

• Collaborate on community building and engagement activities.
• Advocate for sellers and small businesses in the UK.
• Design and implement plans regarding regulatory matters.

Skills

Customer-focused

Cross-functional collaboration

Relationship management

Project management

Excellent communication

Tools

Excel

Job description

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At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

We are looking for a Senior Manager, Seller Advocacy who:

• Is customer-focused and has experience in both online and offline business communities.
• Thrives in a cross-functional environment and can achieve results through influence.
• Has experience in managing and building relationships with external partners and agencies.
• Possesses a collaborative working style.
  
  
  

What You Will Accomplish

The successful candidate will join the UK B2C team and:

• Collaborate with a cross-functional internal team on community building and engagement activities across various topics that affect eBay’s customers (both sellers and buyers). Topics include Seller Advocacy, Regulatory matters, and On Purpose initiatives, including Charities and Social Enterprises.
• Collaborate with the Government Relations team to advocate for our sellers and small businesses in the UK, providing services, opportunities, and lobbying on behalf of the small business community.
• Partner with the marketing and customer support teams to ensure that seller-facing external communications are clear and relevant.
• Work with external organisations and influencers to co-create educational content for their customers and/or followers, such as webinars, guides, and social media content.
• Act as a liaison between the global Regulatory team and the UK Leadership team, ensuring that UK leaders and their teams are kept informed of progress and any actions they need to take. Design and implement plans to help sellers and buyers navigate regulatory matters, including communications, marketing, and processes, balancing the art of minimising disruption and breakage and maximising compliance.
• Lead the UK activity for On Purpose, including Charities, Social Enterprise Sellers, and partnerships with organisations such as The Entrepreneurial Refugee Network (TERN) and Black Business Show.
  
  
  

What You Will Bring

• Ability to explain complex issues in straightforward terms.
• Experience in communicating with owner/managers of SMBs.
• Ability to manage work in a constantly evolving, multinational, cross-functional business.
• Familiarity with project management tools and strong Excel skills.
• Experience in developing relationships with and managing external partners at a senior level. Prior experience in a senior Partnership, Business Development, or Account Management role would be advantageous.
• Energetic, flexible, and comfortable dealing with ambiguity in a trust-based, human manner.
• Excellent written and verbal communication skills.
• Strong attention to detail.
  
  
  

Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.

eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [e-mail]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

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Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Technology, Information and Internet

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