Senior Manager, Major & Complex Property Loss (HNW)

Davies; Lancashire; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Pension 5% employee and 5% employer

Life assurance x4

Cycle to Work Scheme

Davies Incentive Plan

Flexible benefits

Education funding

Job summary

Davies seeks a Senior Manager for Major & Complex Loss (MCL) to oversee high-value property claims, including High Net Worth, subsidence, and major domestic/commercial losses. This home-based role covers the South East UK and wider regions.

You will lead case work, drive timely outcomes, and champion Davies systems while maintaining exceptional client service and building strong relationships with brokers and stakeholders. A full driving licence and ACILA/FCILA progress are preferred.

Qualifications

• Proven experience in a similar loss adjusting role, ideally with exposure to High Net Worth and major losses.
• Progress toward (or completion of) ACILA, FCILA, or equivalent professional qualifications.
• Outstanding interpersonal and communication skills.
• A calm, dependable, and persistent approach—especially under pressure.
• A flexible mindset and the ability to adapt to shifting priorities.
• A track record of delivering high-quality technical work in a fast-paced environment.
• A full, clean driving licence.

Responsibilities

• Manage a diverse portfolio of High Net Worth, Major Loss, and complex property claims with precision and professionalism.
• Meet and exceed the demanding service standards of our MCL clients.
• Drive progress on all cases, ensuring timely, accurate, and high-quality outcomes.
• Apply and champion company systems, processes, and best practices.
• Tailor approach to meet the unique needs of individual clients.
• Produce clear, insightful, and technically robust reports and correspondence.
• Build strong, trusted relationships with clients, brokers, and stakeholders.
• Communicate proactively with all parties to keep cases moving smoothly.
• Work collaboratively within a high-performing team to deliver exceptional results.
• Support business development by strengthening existing relationships and identifying new opportunities.
• Leverage the wider Davies Group to enhance the policyholder experience.
• Participate in a 1-in-3 on-call rota for out-of-hours support for a key client.

Skills

Loss adjusting

High Net Worth

Major Loss

ACILA/FCILA progression

Interpersonal skills

Calm under pressure

Driving licence

Education

ACILA/FCILA progression

Job description

Davies seeks a Senior Manager for Major & Complex Loss (MCL) to oversee high-value property claims, including High Net Worth, subsidence, and major domestic/commercial losses. This home-based role covers the South East UK and wider regions.

You will lead case work, drive timely outcomes, and champion Davies systems while maintaining exceptional client service and building strong relationships with brokers and stakeholders. A full driving licence and ACILA/FCILA progress are preferred.