Senior Manager, FinCrime & Supplier Performance (Remote)

Neobankbeat; Cardiff, Greater London; Hybrid; GBP 68,000 - 87,000; Full time

Benefits offered by this job

Equity

Incentive awards

Learning budget

Remote work setup

Job summary

Monzo is recruiting a Senior Manager for Supplier Performance within FinCrime, Fraud & Disputes. The role is London/Cardiff/UK Remote with a focus on overseeing offshore outsourcing partners, ensuring service delivery, customer experience, and risk management are aligned with Monzo’s standards.

You will lead a cross-functional team, translate strategic goals into practical actions for partners, and drive continuous process improvements across interactions with external suppliers.

Qualifications

• Track record of working with global offshore partners
• Ability to translate strategies into actionable steps for frontline teams
• Strong analytical mindset with data-driven decision making

Responsibilities

• Lead a dedicated oversight team focused on operational delivery, quality, and risk management
• Manage day-to-day relationships with outsourced partner Operations Managers
• Translate strategic goals into practical steps for partner management and drive forecast handling
• Oversee performance reviews and drive a one-team mindset across the operation
• Raise and approve forecast requests with WFM and manage end-to-end domain forecasting
• Own end-to-end change execution with partners to ensure fit-for-purpose processes on the floor

Skills

Partner management

Data-driven decisions

Stakeholder buy-in

Leadership

Job description

Monzo is recruiting a Senior Manager for Supplier Performance within FinCrime, Fraud & Disputes. The role is London/Cardiff/UK Remote with a focus on overseeing offshore outsourcing partners, ensuring service delivery, customer experience, and risk management are aligned with Monzo’s standards.

You will lead a cross-functional team, translate strategic goals into practical actions for partners, and drive continuous process improvements across interactions with external suppliers.