Senior Manager, Supplier Performance & Customer Ops (Remote)

Monzo; Cardiff, Greater London; Hybrid; GBP 68,000 - 87,000; Full time

Benefits offered by this job

Equity

Incentive awards

Learning budget

Macbooks

Remote work setup support

Flexible working hours

Job summary

Monzo is hiring a Senior Manager in Supplier Performance to lead oversight of outsourced partners and drive service excellence across Complaints, VAIB, Financial Health and Core Customer Operations. You will translate strategic goals into practical actions, manage day-to-day partner delivery, and ensure customer outcomes meet Monzo's standards.

You will collaborate with global teams, forecast demand with WFM, and embed continuous improvement through data-driven decisions while maintaining risk

Skills

Partner management

Stakeholder management

Data analysis

Forecasting

Change management

Leadership

Negotiation

Job description

Monzo is hiring a Senior Manager in Supplier Performance to lead oversight of outsourced partners and drive service excellence across Complaints, VAIB, Financial Health and Core Customer Operations. You will translate strategic goals into practical actions, manage day-to-day partner delivery, and ensure customer outcomes meet Monzo's standards.

You will collaborate with global teams, forecast demand with WFM, and embed continuous improvement through data-driven decisions while maintaining risk