Remote Senior BPO & FinCrime Operations Lead

Monzo; Greater London; Hybride; GBP 68 000 - 87 000; Plein temps

Avantages offerts par ce poste

Flexible working hours

£1,000 learning budget

Macbooks and home-office support

Résumé du poste

Monzo is seeking a Senior BPO Manager to oversee offshore partner relations and supplier performance in a remote-first fintech environment. You will lead an oversight team, ensure service delivery, manage risk, and translate strategic goals into practical steps for offshore partners.

You will collaborate with Teleperformance and other partners, optimize SLAs, and drive forecasting with WFM to support a scalable, customer-focused operation. Equity and incentive components augment the base package.

Qualifications

• Experience managing global offshore partners with a customer-focused mindset.
• Analytical approach with data-driven decision making.
• Proven ability to influence and coach managers who do not report directly.

Responsabilités

• Lead a dedicated oversight team to manage SLAs, quality and performance.
• Collaborate with outsourced partner Operations Managers to ensure service delivery.
• Translate strategic goals into actionable steps for outsourcing teams.
• Oversee day-to-day performance and manage risk events with partners.
• Forecast and plan end-to-end domain forecasting with WFM.

Connaissances

Vendor management

Offshore partner management

FinCrime oversight

Fraud operations

Stakeholder influence

Workforce forecasting

Description du poste

Monzo is seeking a Senior BPO Manager to oversee offshore partner relations and supplier performance in a remote-first fintech environment. You will lead an oversight team, ensure service delivery, manage risk, and translate strategic goals into practical steps for offshore partners.

You will collaborate with Teleperformance and other partners, optimize SLAs, and drive forecasting with WFM to support a scalable, customer-focused operation. Equity and incentive components augment the base package.