Head of Education Customer Success Operations

AQA; Greater Manchester; Híbrido; GBP 57 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Flexible hybrid working

35-hour working week

25 days annual leave

Pension contributions

Healthcare support (BUPA)

Wellbeing programmes

Volunteering opportunities

On-site gym access

Resumo da oferta

AQA is seeking a Senior Manager Customer Success in Manchester to lead a large team of around 50 permanent colleagues and up to 100 seasonal staff during peak periods. The role combines credible leadership with strategic direction, shaping how customer support serves schools, colleges and learners nationwide.

You’ll drive a high-performance culture, empower managers, and partner with senior leaders to enhance customer outcomes and drive change across the function.

Qualificações

• Experience leading large customer-facing operations through multiple management layers.
• Proven ability to develop managers and leadership capability.
• Experience managing budgets, service levels and workforce planning.

Responsabilidades

• Lead a large customer-facing operation through a team of leaders and managers.
• Maintain high-performing culture and oversee routine operations and peak periods.
• Oversee budgets, workforce plans and service delivery.

Conhecimentos

Leadership

Team management

Budget management

Stakeholder engagement

Change leadership

Descrição da oferta de emprego

AQA is seeking a Senior Manager Customer Success in Manchester to lead a large team of around 50 permanent colleagues and up to 100 seasonal staff during peak periods. The role combines credible leadership with strategic direction, shaping how customer support serves schools, colleges and learners nationwide.

You’ll drive a high-performance culture, empower managers, and partner with senior leaders to enhance customer outcomes and drive change across the function.