Senior Manager AI & Automation

Nationwide Group; United Kingdom; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Nationwide is seeking a Senior Manager, AI & Automation to establish a new, operations-led capability within Business Banking’s Operational Excellence team. The role focuses on turning customer needs and operational challenges into practical AI/automation opportunities, using Model Office to create capacity for more personalised service.

You will work across Technology, Data, Risk and partners to build foundations for sustainable delivery with clear ownership and effective controls, shaping AI

Responsibilities

• Establish and lead a new AI & automation capability within Operational Excellence.
• Set strategy and roadmap for AI/automation initiatives to improve efficiency and customer service.
• Collaborate with Technology, Data, Risk, and partners to ensure sustainable delivery with clear ownership and controls.
• Partner with senior leaders across BD & CS and Business Bank to secure priorities and investments.

Job description

We are seeking a Senior Manager, AI & Automation to establish a new, operations-led capability within Business Banking’s Operational Excellence team. This is an opportunity to build a capability that does not exist today, enabling operational colleagues to develop and use AI and automation solutions through a controlled citizen development approach.

You will set the strategy and roadmap, using Model Office to turn customer needs, colleague insight and operational challenges into practical opportunities to simplify journeys, reduce manual effort and create capacity for more personalised service.

Working with Technology, Data, Risk, shared services and specialist partners, you will build the foundations for sustainable delivery: clear ownership, effective controls and the skills and support colleagues need to adopt new ways of working.

Partnering with senior leaders across Business Direct & Customer Support (BD & CS) and the wider Business Bank, you will secure agreement on priorities, investment and delivery commitments, establishing AI and automation as part of everyday operations rather than a series of standalone initiatives.

At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.

For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.

This is a 12-month secondment opportunity.

Virgin Money is now part of Nationwide

Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.

You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.

Nationwide is committed to the redeployment of our employees impacted by change, as such applications for redeployment candidates will be prioritised in this recruitment process.