Senior Manager, Account Executive Operations

capitalone; Farnborough; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension

Private medical insurance

Parental leave

Additional annual leave

Job summary

Capital One UK in Farnborough is seeking a Senior Manager, Account Executive Operations to lead the international systems configuration for the Global Payment Network and to own the risk and controls framework for key operational processes.

You will manage a team of direct reports, drive continuous improvement, and partner across functions to deliver superior results for internal and external stakeholders. Hybrid work with two days in-office.

Qualifications

• Leadership experience with direct reports
• Experience in financial services/payments, especially settlement
• Ability to develop procedures and deploy controls to mitigate risks
• Strong communication to translate complex issues into actionable insights
• Ability to define and track KPIs to improve efficiency
• Collaborative mindset across functions to drive results

Responsibilities

• Directs daily workflow to provide premier internal and external partner support.
• Oversees risk management, audits and controls for settlement processes.
• Manages and develops team members, focusing on leadership style.
• Plans team schedules and assigns projects and tasks.
• Monitors performance to meet goals, policies, and initiatives.

Skills

People Leadership

Settlement

Risk Management

KPI Tracking

Cross-functional Collaboration

Executive Presence

Job description

Farnborough (95987), United Kingdom, Farnborough,Senior Manager, Account Executive Operations

Job Title: Senior Manager, Account Executive Operations

Location: Farnborough, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

The Senior Manager, Account Executive Operations is responsible for the implementation of configuration for the international systems within Capital One’s Global Payment Network. This role also owns the risk and control framework for key operational processes, such as settlement. This individual will manage a team of direct reports and will also be responsible for non-associate labour resources

This position requires an innovative and creative leader who will lead strong subject matter experts and will also act as an advocate across functions for the team's goals.

Excellent management and presentation skills, including the ability to effectively deliver information to constituents at all levels, are critical. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners. Develops and coaches' teams to be able to identify, manage, and elevate risk.

What you’ll do

• Directs and manages daily workflow to provide premier internal and external partner support and manages escalations.
• Provides oversight to continuous improvement of risk management, including audits and controls for settlement processes.
• Manages a team, display a passion for developing their team through their leadership style
• Plans and prepares team schedules and assigns projects, tasks, and assignments.
• Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported.

What we’re looking for

• People Leadership experience; including direct management
• Experience within the financial services or payments industry especially within Settlement and system configuration
• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.
• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.
• Proven ability to define and track Key Performance Indicators (KPIs) to measure and improve operational efficiency.
• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions
• Strong organizational skills, and focus on achieving both short and long term goals

Where and how you'll work

This is a permanent position based in our Farnborough office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture — one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.