Senior Manager, Account Executive Operations

Capital One (Europe) plc; Farnborough; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Education funding

Pension

Bonus

Private medical

Job summary

Capital One UK Farnborough is seeking a Senior Manager, Account Executive Operations to drive configuration for international systems within the Global Payment Network and own the risk framework for key processes like settlement.

You will lead a team, champion continuous improvement, and partner across functions to deliver reliable outcomes for internal and external partners. Hybrid work with two in‑office days per week.

Qualifications

• People leadership experience including direct management.
• Experience in financial services or payments, especially settlement and system config.
• Experience designing procedures and deploying risk controls.
• Strong executive presence with clear technical communication.
• Ability to define and track KPIs to improve efficiency.
• Collaborative, solution‑oriented mindset across functions.
• Strong organizational skills with short and long‑term goals.

Responsibilities

• Directs and manages daily workflow to provide premier internal and external partner support and handles escalations.
• Oversight of continuous improvement of risk management, including audits for settlement processes.
• Manages a team and develops the staff through leadership.
• Plans and prepares team schedules and assigns projects and tasks.
• Monitors performance to meet goals and ensure policy compliance.

Skills

People Leadership

Financial services

Settlement & controls

Executive presence

KPIs & metrics

Cross-functional collaboration

Strategic planning

Job description

Farnborough (95987), United Kingdom, Farnborough,Senior Manager, Account Executive Operations

Job Title:

Senior Manager, Account Executive Operations

Location:

Farnborough, London - Hybrid

Working Pattern:

2 days in-office and 3 days remote.

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

The Senior Manager, Account Executive Operations is responsible for the implementation of configuration for the international systems within Capital One’s Global Payment Network. This role also owns the risk and control framework for key operational processes, such as settlement. This individual will manage a team of direct reports and will also be responsible for non‑associate labour resources

This position requires an innovative and creative leader who will lead strong subject matter experts and will also act as an advocate across functions for the team's goals.

Excellent management and presentation skills, including the ability to effectively deliver information to constituents at all levels, are critical. An individual in this position will also demonstrate a continuous improvement mindset including the ability to streamline manual work within a team. This position is responsible for planning, directing, and coordinating across the team that will deliver superior results for internal and external partners. Develops and coaches' teams to be able to identify, manage, and escape risk.

What you’ll do

• Directs and manages daily workflow to provide premier internal and external partner support and manages escalations.

• Provides oversight to continuous improvement of risk management, including audits and controls for settlement processes.

• Manages a team, display a passion for developing their team through their leadership style

• Plans and prepares team schedules and assigns projects, tasks, and assignments.

• Monitors team performance to ensure goals and deadlines are met, company policies are followed, and company initiatives are supported.

What we’re looking for

• People Leadership experience; including direct management

• Experience within the financial services or payments industry especially within Settlement and system configuration

• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities.

• Strong executive presence and communication skills, with the ability to translate complex technical issues into clear, actionable insights.

• Proven ability to define and track Key Performance Indicators (KPIs) to measure and improve operational efficiency.

• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions

• Strong organizational skills, and focus on achieving both short and long term goals

Where and how you'll work

This is a permanent position based in our Farnborough office.

We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes

• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.

• Health: Access premium care through our private medical insurance.

• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate‑led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

Who We Are

At Capital One, we’re building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.