Senior Manager, Communications Project Management

capitalone; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Pension

Bonus schemes

Annual leave 25+ days

Private medical insurance

Parental leave

Job summary

Capital One UK is seeking an experienced Communications Project Management leader to shape and execute executive communications for the Global Payment Network. You will partner with senior leaders to educate, inform and inspire across an increasingly matrixed organization.

You will design programs, oversee all-hands, speaking engagements and change initiatives, and measure impact with real-time metrics while collaborating with HR, global communications and other partners to deliver strategic

Qualifications

• Exceptional written, verbal and presentation skills across diverse audiences.
• Proven ability to design and execute communication programs using data.
• Ability to translate complex information into clear, engaging messaging.

Responsibilities

• Act as a strategic partner to plan, prepare and deliver internal communications.
• Lead all facets of communications, including meetings, events and change management.
• Elevate internal stories to fuel a Network-wide editorial calendar.
• Create programs that support Network associates and measure outcomes.
• Analyze real-time metrics to adjust strategy and tactics.
• Collaborate with HR, Chiefs of Staff and other partners on tactics.

Skills

Strategic communications

Data-driven strategy

Executive storytelling

Stakeholder management

Project management

Customer-centric approach

Job description

245 Hammersmith (95989), United Kingdom, London,Senior Manager, Communications Project Management

Job Title: Senior Manager, Communications Project Management

Location: Farnborough, London - Hybrid

Working Pattern: 2 days in-office and 3 days remote.

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the role:

The Global Payment Network Chief of Staff team is seeking an experienced communications leader to provide strategic consultative executive communications support. As a key advisor to senior leaders, this executive communications leader will shape and execute the communications strategy to drive the vision and strategy for executives within the organization, while supporting the unique team culture we are building in the Network.

What you’ll do:

• Serve as a strategic partner to plan and prepare effective, thoughtful and engaging internal communications that educate, inform, connect and inspire team members.
• Lead all facets of communications including all-associate meetings, speaking engagements, team events, and organizational change management
• Elevate stories from within client group to fuel our Network-wide editorial calendar
• Create and execute communications programming that supports all Network associates
• Evaluate performance for communications based on real-time metrics and other key performance indicators to recommend strategy and refine as needed
• Partner with HR, Chiefs of Staff, Global Enterprise Communications, and other partners to deliver on tactics and strategic outcomes

A typical day in the life of this role could look like:

• Participate in a senior leadership team meeting to stay informed of strategic priorities and have a voice at the table influencing conversations and thinking
• Consult with an executive on talking points for their upcoming speaking engagement and create the supporting slides and materials
• Work with top of house Chief of Staff team to executive communication and engagement program that supports our associates and teams
• Strategize with HR partners on ways to leverage communications to address feedback from the latest associate survey
• Draft a leader communication to inspire the team, recognize recent big wins and keep team members informed of how we’re delivering against our priorities
• Meet with the Chief of Staff to understand the deeper business context that should be communicated to the broader associate population

What we’re looking for:

• Exceptional written, verbal, and presentation skills across diverse audiences.
• Proven experience leveraging data to design and execute communication strategies, programs, and events.
• Ability to provide strategic thought leadership to senior executives while translating complex information into clear, engaging messaging.
• Innovative mindset focused on driving efficiencies across strategies, workflows, and operating models.
• Proficiency in designing and deploying communication cascades across complex, matrixed organizations.
• Strong negotiation, influence, and stakeholder management capabilities.
• Exceptional project management skills, with a track record of delivering competing, high-priority projects on time and within budget.
• Customer-centric approach with a history of building strong, collaborative workplace relationships.

Where and how you'll work

This is a permanent position based in our Farnborough office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

In addition to career development, our comprehensive benefits package is designed to grow with you, ensuring your wellbeing is prioritised at every stage of your career:

• Wealth & Future: Competitive pension and performance-based bonus schemes
• Holidays: Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Health: Access premium care through our private medical insurance.
• Family Support: We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible.

We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture—one that values diverse perspectives, fosters collaboration and encourages innovative ideas—and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business.

Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace.

If you require a reasonable adjustment, please contact [e-mail] All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).