Senior Manager, Account Executive Operations

Capital One; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pension

Performance-based bonus

25 days annual leave

Buy 5 additional days

Private medical insurance

Parental leave

Job summary

Capital One is seeking a Senior Manager, Account Executive Operations to provide domain expertise for international policy within Capital One’s Global Payment Network. You will lead a team, drive risk remediation, and partner across functions to advance policy and controls. The role requires strong leadership, strategic thinking, and excellence in communication in a hybrid London-based environment.

Qualifications

• Experience leading teams and managing direct reports.
• Experience in financial services or payments, especially acquiring, issuing, EMV, and digital payments.
• Ability to analyze policy from an operational perspective.
• Strong understanding of the payments ecosystem and regulatory considerations.
• Excellent communication and stakeholder management.

Responsibilities

• Provide domain expertise to improve international network policies.
• Develop strategies for policy consolidation and international operational priorities.
• Oversee risk and controls within direct report scope.
• Coach and develop team to identify and remediate risk with partners.
• Drive continuous improvement across processes.

Skills

People Leadership

Policy Development

Risk Management

Payments Industry

Executive Communication

Job description

Our Mission

We’re on a mission to be a force for good in lending. Throughout our almost 30-year history, we’ve consistently been recognised as a great place to work; in 2026, Capital One was officially ranked 9th in the UK’s Best Workplaces™ list. Hear from our team about what it’s like working at Capital One UK.

About the Role

The Senior Manager, Account Executive Operations is responsible for providing domain expertise for international policy within Capital One’s Global Payment Network. This role is also responsible for supporting risk remediation to Capital One clients and partners. This individual will manage a direct report. This position requires an analytical, detailed oriented leader who acts as an advocate across functions for the team and international network’s goals. Excellent management and presentation skills, including the ability to effectively deliver information to constituents at all levels, are critical. An individual in this position will demonstrate the ability to optimize processes and policy from multiple perspectives. Develops and coaches' team to be able to identify, manage, and escape risk including remediation to partners.

What you’ll do

• Serve as a subject matter expert, offering operational insights to enhance international network policies.
• Create and execute on strategies for network policy consolidation or other international operational strategic priorities.
• Manages a direct report, display a passion for developing their team through their leadership style.
• Demonstrated ability to oversee risk and controls that fall under direct reports responsibilities.
• Ensures an environment of continuous improvement.

What we’re looking for

• People Leadership experience; including direct management.
• Experience within the financial services or payments industry in particular prior experience in acquiring and issuing, and key payments products including EMV, Contactless, and Digital Payments.
• Experience either developing, analyzing, or providing recommendations for policy from an operational perspective.
• Strong working knowledge of the payments ecosystem.
• Knowledge of regulatory environments that may drive operational policy is considered a plus.
• Strong executive presence and communication skills, with the ability to translate complex issues into clear, actionable insights.
• Collaborative, solution-oriented mindset with solid teamwork skills; proven ability to drive results by working across functions.
• Strong organizational skills, and focus on achieving both short and long term goals.
• Experience in developing procedures, assessing risks, and deploying controls to mitigate financial or regulatory risks for operational activities aligned to the team.
• Proven ability to leverage data to define Key Performance Indicators (KPIs) to measure and demonstrate individual and team performance.

Where and how you'll work

This is a permanent position based in our Hammersmith, London office. We embrace a hybrid approach to work. You'll spend two days a week in the office.

What’s in it for you

We invest in the growth of our people alongside our business. You will have extensive opportunities to learn and develop your career, including access to up to £5,000 in funding for external qualifications.

• Competitive pension and performance-based bonus schemes.
• Start with 25 days of annual leave, increasing with tenure. Need more? You have the option to buy 5 additional days.
• Access premium care through our private medical insurance.
• We champion your milestones with enhanced parental leave.

A full list of our benefits is available here.

What you should know about how we recruit

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. We value diversity, inclusion and belonging at our core. We empower our associates to do great work by creating an inclusive culture - one that values diverse perspectives, fosters collaboration and encourages innovative ideas and a place where associates of all backgrounds can thrive by bringing their most authentic selves to work. We call this our Culture of Belonging, and it rests at the heart of our business. Our associate-led Business Resource Groups were created to help support our diverse population and include over 10 groups across our offices. Because each Business Resource Group is as unique as the population it serves, they offer a range of activities, networking opportunities, special events and learning programmes to associates.

Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact [e-mail]. All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.