Senior Major Incident & Problem Manager

Aztec Group; Fareham; Hybride; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible, hybrid working

Pension scheme

Private medical insurance

Résumé du poste

Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management capabilities across Technology. The role covers incident command, governance, and collaborative problem resolution across internal teams and external suppliers.

The successful candidate will lead end-to-end incident response, coordinate communications to executives and stakeholders, and drive continual service improvement with blameless post-incident

Qualifications

• Proven experience leading major incidents in a complex technology environment.
• Strong practical knowledge of ITIL-aligned incident, major incident and problem management processes.
• Experience facilitating root cause analysis and turning findings into preventative improvements.
• Ability to manage multiple workstreams and maintain control during high-pressure situations.

Responsabilités

• Lead end-to-end major incident response from declaration through restoration and review.
• Act as incident commander with clear roles, priorities and escalation routes.
• Coordinate internal teams, suppliers and stakeholders to remove blockers and restore services.
• Maintain incident timelines, decision logs and source of truth; ensure proper handover and validation.

Connaissances

Incident management

Problem management

ITIL processes

Stakeholder management

Formation

ITIL Foundations certification

Outils

ITSM platforms

Description du poste

Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management capabilities across Technology. The role covers incident command, governance, and collaborative problem resolution across internal teams and external suppliers.

The successful candidate will lead end-to-end incident response, coordinate communications to executives and stakeholders, and drive continual service improvement with blameless post-incident