SC Cleared Major Incident & Problem Manager — Reading

Advanced Resource Managers Ltd; Reading; On-site; GBP 111,000 - 148,000; Part time

Job summary

Advanced Resource Managers Ltd. is seeking a Major Incident & Problem Manager for a defence-based client.

The role involves owning critical incident response and problem management in a complex IT environment, coordinating across technical teams, suppliers and executives. The successful candidate will manage high-severity incidents, conduct root-cause analyses and drive lessons learned into service improvements.

Qualifications

• Proven experience managing high-severity incidents in large enterprise IT environments.
• Hands-on experience with ITIL 4 Incident & Problem Management.
• Experience leading root-cause investigations and post-incident reviews.

Responsibilities

• Lead the response to major incidents, coordinating technical teams, suppliers and business stakeholders through to service restoration.
• Establish incident response structures and manage technical conference calls and collaboration forums.
• Assess business impact, urgency, service dependencies and security considerations.
• Maintain accurate incident timelines, actions, decisions and recovery updates.
• Provide clear and timely communications to stakeholders at all levels.
• Coordinate incident handovers across regions and time zones.
• Own the end-to-end major incident lifecycle, including escalation, resolution, closure and post-incident reviews.

Skills

ITIL Incident/Problem

Incident Management

ServiceNow

Root Cause Analysis

Stakeholder Management

Tools

ServiceNow

Job description

Advanced Resource Managers Ltd. is seeking a Major Incident & Problem Manager for a defence-based client.

The role involves owning critical incident response and problem management in a complex IT environment, coordinating across technical teams, suppliers and executives. The successful candidate will manage high-severity incidents, conduct root-cause analyses and drive lessons learned into service improvements.