Senior Major Incident & Problem Leader – Hybrid & Global

Aztec Group; Southampton; Sur place; GBP 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Discretionary bonus scheme

Flexible, hybrid working

Ability to work abroad for up to 3 3 0

Generous holiday allowance

Pension scheme

Private medical insurance

Life assurance (death in service and 2

Worldwide travel insurance

Health and wellbeing programmes

On-site parking

Résumé du poste

Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management across Technology. The role leads high-impact incident responses, coordinates technical and business stakeholders, and drives timely service restoration.

The successful candidate will establish disciplined problem management practices, identify root causes, reduce repeat incidents, and ensure corrective actions are owned, prioritised and completed.

Qualifications

• Proven experience leading major incidents in a complex, business-critical technology environment.
• Strong practical knowledge of ITIL-aligned incident, major incident and problem management processes.
• Demonstrable experience facilitating root cause analysis and turning findings into sustainable preventative improvements.
• Ability to manage multiple workstreams and maintain control, pace and clarity during high-pressure situations.

Responsabilités

• Lead the end-to-end response to major technology incidents, from declaration and mobilisation through service restoration, closure and review.
• Act as the incident commander with clear roles, priorities, decision paths, escalation routes and recovery objectives.
• Coordinate internal teams, suppliers and business stakeholders to remove blockers and restore services safely and quickly.
• Maintain an accurate incident timeline, decision log and action record throughout the event.
• Provide timely updates to Technology Leaders, business stakeholders and executive management.

Connaissances

Incident management

ITIL processes

Problem analysis

Stakeholder management

Communication

Governance

Operational resilience

Vendor coordination

Formation

ITIL Foundation certification

Outils

ITSM platforms

Description du poste

Aztec Group is seeking an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management across Technology. The role leads high-impact incident responses, coordinates technical and business stakeholders, and drives timely service restoration.

The successful candidate will establish disciplined problem management practices, identify root causes, reduce repeat incidents, and ensure corrective actions are owned, prioritised and completed.