Major Incident & Problem Manager – Operational Resilience

Aztec Financial Services (UK) Limited; Southampton; Hybrid; GBP 65,000 - 100,000; Full time

Benefits offered by this job

Discretionary bonus scheme

Flexible, hybrid working

Pension scheme

Private medical insurance

Life assurance

Worldwide travel insurance

Health and wellbeing programmes

On-site parking

Job summary

Aztec Group in the United Kingdom seeks an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management across Technology. You will lead responses to high-impact incidents, coordinate technical and business stakeholders, and drive timely service restoration.

This role demands governance, clear executive communications, blameless post-incident reviews, and a focus on continual service improvement.

Qualifications

• Proven experience leading major incidents in complex tech environments.
• Strong ITIL-aligned incident, major incident and problem processes.
• Experience facilitating root cause analysis and blameless reviews.

Responsibilities

• Lead end-to-end major incident response and drive service restoration.
• Coordinate internal teams, suppliers and business stakeholders during outages.
• Own problem management lifecycle, root cause analysis and closure.

Skills

Incident management

Problem management

Stakeholder management

Executive communication

Governance and reporting

Education

ITIL Foundation

Job description

Aztec Group in the United Kingdom seeks an experienced Major Incident and Problem Manager to own and continually improve major incident and problem management across Technology. You will lead responses to high-impact incidents, coordinate technical and business stakeholders, and drive timely service restoration.

This role demands governance, clear executive communications, blameless post-incident reviews, and a focus on continual service improvement.