Senior Major and Complex Loss Adjuster

Burton Recruitment Limited; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Supportive team environment

Job summary

A specialist recruitment agency is seeking an experienced MCL Loss Adjuster in Greater London. This role involves taking ownership of complex claims, working directly with insurers and clients to negotiate settlements. You will lead investigations, manage experts, and ensure compliance with regulatory standards. Candidates should have proven experience in handling major loss claims, be proactive, and enjoy delivering exceptional service. A supportive team and competitive salary await the right individual.

Qualifications

• Significant experience in managing major and complex loss claims.
• Ability to negotiate settlements and work with various stakeholders.
• Proactive, organized, and commercially aware.
• Staying on top of technical, legal, and regulatory developments impacting claims.
• Ensuring all work complies with regulatory requirements and internal procedures.

Responsibilities

• Lead investigations into major and complex loss claims.
• Negotiate fair settlements with clients and insurers.
• Prepare detailed reports and provide solutions to complex issues.
• Instructing, monitoring, and managing claim-related experts (surveyors, lawyers, forensic specialists, etc.).
• Preparing detailed interim and final reports, providing pragmatic solutions to complex issues.

Skills

Complex loss handling

Negotiation

Client relationship management

Proactive decision making

Organizational skills

Technical knowledge

Education

ACILA, ACII or relevant qualifications

Job description

Ever wanted a Major & Complex Loss Adjusting role where you’re more than just someone ticking boxes?

We’re looking for an experienced MCL Loss Adjuster who’s ready to take ownership of complex claims, work with autonomy, and make a visible impact on every case they handle.

If you’re looking for that sweet spot between corporate stability and a team that genuinely values your expertise, this could be the opportunity you’ve been waiting for.

You won’t just be investigating claims—you’ll be managing major and complex losses from start to finish. You’ll work directly with insurers, brokers, and clients to negotiate settlements, instruct and oversee experts, and provide detailed, pragmatic advice. Your technical knowledge and judgement won’t just be respected—they’ll actively shape outcomes.

This is a role where your expertise is trusted, your decisions matter, and your impact is clear.

• Leading investigations into major and complex loss claims, including site visits.
• Building strong relationships with clients, brokers, and insurers.
• Setting accurate claim reserves and negotiating fair settlements.
• Instructing, monitoring, and managing claim-related experts (surveyors, lawyers, forensic specialists, etc.).
• Preparing detailed interim and final reports, providing pragmatic solutions to complex issues.
• Staying on top of technical, legal, and regulatory developments impacting claims.
• Ensuring all work complies with regulatory requirements and internal procedures.

You’ll already have significant experience handling major and complex loss claims. You’re proactive, organised, and commercially aware, able to manage your workload independently and make confident decisions. Most importantly, you enjoy being the trusted expert, taking pride in delivering exceptional client service and clear, well-supported outcomes. ACILA, ACII, or other relevant professional qualifications are advantageous but not essential.

• Work with complex, high-value claims that challenge and develop your expertise.
• Autonomy to take ownership and drive outcomes from start to finish.
• Supportive leadership and a team that values your knowledge.
• Competitive salary and benefits package.

If you’re ambitious, technically strong, and ready to step into a role where your judgment genuinely matters, this is the perfect next move.